DAVE MCCARGAR JOSH GOLDLUST DIRECTOR OF CUSTOMER SUPPORT DIRECTOR OF PRODUCT MANAGEMENT SKUID SALESFORCE LIVEMESSAGE AMBER BOAZ SALESFORCE MVP At Skuid, there are standing Consider the customer interaction SUCCESS COMMUNITY > TWITTER> cadence calls where information triangle. Customers very frequently Amber is an aunt, runner, volunteer, and sharing takes place between may come in thinking that they’re Salesforce MVP. She has eight Salesforce different organizations to make sure looking for sales assistance, certifications including Certified Service Cloud Consultant, which helps companies design any yellow-flagged information for a and it very quickly turns into a and implement solutions using Service Cloud. particular customer bubbles up to service request. From a customer Amber has deep knowledge of the contact the right individuals. perspective, it’s rarely uniquely one center industry and experience administering or the other, but a blend between and configuring Salesforce. departments. There needs to be Click below to hear Amber interview Dave very tight coordination not just in McCargar to learn about Skuid and how its app can help companies improve their customer the messaging, but in the ability to service. service, respond, or interact with that customer from the first touch. LISTEN TO INTERVIEW 10