BOB DeSANTIS CEDRIC SAVARESE DEEPA PATEL COO, CONGA CEO, FORMASSEMBLY SALESFORCE MVP Customers are trying out technology solutions in There are a lot of questions about how we’re going TRAILBLAZER COMMUNITY > smaller ways, utilizing more proof of concepts as to help our customers meet GDPR requirements TWITTER> opposed to diving into the deep end of the pool. and answer questions from the European Union. A Salesforce MVP since 2012, Deepa I think customers are also getting more and more When you collect data about citizens of the is the founder of DPCRMGURU. Her comfortable with the idea that technology can European Union, whether that data goes into many certifications include Service actually solve their problems. Salesforce or elsewhere, customers have the right to Cloud Consultant, Sales Cloud understand the data we have about them, as well Consultant, Marketing Cloud Email as the ability to review, edit, and delete their data. Specialist, Pardot Specialist, and TAKEAWAY Salesforce Certified Administrator. Different industries allow for different customer expectations. The most important thing you can do is listen to them. Listen to Deepa’s interview with Mike Duensing to learn more about innovation at Skuid. 10