CONCLUSION It’s critical to remember that providing back-office departments with the right tools for employees to do their jobs as efficiently and effectively as possible is just as important to the success of your organization as arming the front office. Those tools, in the form of AppExchange apps, can help reduce tasks caused by the use of legacy software, and better integrate with customer-facing employees in the front office. Together, back-office AppExchange apps can maximize the value added by your employees, while also providing customers with a better experience. It’s a win-win. VISIT APPEXCHANGE.COM 21