Contents WELCOME TO THE EMEA ISV INDUSTRY 01. Consumer Packaged Goods ISVs . . . . . . . . . . . . . 3–6 BOOKLET FOR CONSUMER PACKAGED GOODS 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–16 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer facing technology.* To achieve this, initiatives 03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17–20 to improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on the 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. The consumer packaged goods industry has seen a move towards integrated, omni- channel experiences in order to better engage and connect consumers and retailers, and create a more flexible, sustainable supply chain. To achieve this, consumer goods companies are turning to innovative digital solutions to help unlock agility and create deeper relationships across the value chain, while delivering more relevant products and experiences. The AppExchange has over 4400 solutions across industries and business processes. This booklet highlights the ISV solutions in consumer packaged goods that have the ability to execute in EMEA (Europe, Middle East and Africa). Baman Motivala AVP, ISV EMEA & APAC Salesforce *Salesforce Research analysed survey responses from 100+ technology leaders worldwide 2