Entrepreneur Insights How are you focused on customer success? “Customer success and customer advocacy is a priority for “Extreme customer success has been the most significant our entire organization. Our customers are our champions. influencer of our credibility. That means doing a lot of Customer success begins with onboarding and training. We have listening and getting as much feedback as possible, and consistent check-ins. We want to ensure they know the latest then taking that feedback and giving it to the LevelJump features and updates. And, of course, most importantly, get their team – product, sales, marketing – so the whole organization feedback. I can’t tell you how crucial it is to drive your product serves the customer. Particularly early on, we refused to directly from your customers feedback and requests.” build in a vacuum. We continue to build collaboratively with our customers, constantly looking to them for product enhancements and suggestions to drive our roadmap.” Jennifer Mercer, CEO, Metazoa David Bloom, CEO & Founder, LevelJump How it Starts: Finding Success in the Ecosystem as a Startup 121212