Customer Success Navigator matches Consulting; CSAT metric is MSP engagements only Navigator CSAT Customer Success 225 pts 50 pts Points awarded by attainment Points awarded by number of Navigator 225 pts of Navigator levels MSP project CSATs YTD with 4.2+ score CSAT 50 pts Count of CSAT Level Points Points over 4.2 Expert 50 1 -5 5 Level II Specialist 8 6 - 10 2 Level I Specialist 2 11 - 25 1