How do we define Expertise? Consistent Definitions across our Product, Industry & Service Categories Partner Navigator Measures global Deployable Expertise via: Cloud, 1. Knowledge = Credentials Industry or 2. Experience = Projects Service Expert 3. Quality = CSAT All Level II Specializations have Level II been achieved Specialist Expertise 5 Credentials Level I 10 Projects > 4.4 CSAT Specialist 1 Credential Expertise increases in depth from Level 3 Projects 1 to Level 2, and in breadth as partners > 4.2 CSAT reach Expert Levels.