Growth Points awarded for number of customers with multiple CSAT responses Managed Customers Growth 275 pts Points awarded for number of customers with second CSAT response (FYTD, CSAT must be 6 months apart for the same customer to be counted) Managed Customers 275 pts Points per Total Points Running Point Customers 2nd CSAT Possible Total 1 - 10 10 10 * 10 = 100 100 11 - 25 5 5 * 15 = 75 175 26 - 50 2 2 * 25= 50 225 51 - 100 1 1 * 50 = 50 275