Mike Customer Success Change vs FY22 Small point adjustments since last year Navigator CSAT Customer Success 225 pts 50 pts Points awarded by attainment of Points awarded by number of Navigator 225 pts Navigator levels CSATs YTD with 4.2+ score CSAT 50 pts Count of CSAT Level Points Points over 4.2 Expert 50 1 -5 5 Level II Specialist 8 6 - 10 2 Level I Specialist 2 11 - 25 1