The Premier Success Plan for Partners Unlimited technical & developer support Deliver Innovation with Confidence • Benefit from partner-focused support engineers with deep domain expertise Access Unlimited Developer Support • Tackle any challenge with access to unlimited technical support cases Drive Productivity with Leading Response Times • Fast, 24/7 issue resolution to mitigate disruption no matter where you are in the world 1 Hr Initial response for FY23 Update Tier Eligibility | Base critical issues

FY23 Salesforce Partner Program Launch Deck - Page 11 FY23 Salesforce Partner Program Launch Deck Page 10 Page 12