Program Design Partner Success Drives Customer Success The four key pillars of the AppExchange Partner Program — customer success, innovation, growth and impact — drive success for our customers and your business. These pillars are also the basis for how we measure your performance as a partner in our program, which gives you the visibility you need to grow your AppExchange business successfully. The AppExchange Partner Trailblazer Score and Tiers The AppExchange Partner Trailblazer Score is designed to measure and evaluate a partner’s performance and reward additional benefits as your performance improves. Our key pillars of customer success, innovation, growth and impact represent categories of metrics we use as part of the AppExchange Partner Trailblazer Score. Each pillar is made up of two metrics, and a total allocation of 1,000 points, which you can see in the image on the next page. AppExchange Partner Program Overview 33