Contents WELCOME TO THE EMEA ISV INDUSTRY 01. Health and Life Sciences ISVs . . . . . . . . . . . . . . . . 3–6 BOOKLET FOR HEALTH AND LIFE SCIENCES 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20 93% of CIOs and IT Leaders say that in order to compete, they need Sales ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 improvements in customer experience and customer facing technology.* Service ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 To achieve this, initiatives to improve system integration and security are Marketing ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 considered vital. Employee Engagement ISVs . . . . . . . . . . . . . . . . . . .19 AppExchange applications speed up and ease integration as they are built on the same platform as the Salesforce Customer 360. This enables CIOs to break down 03. IT Infrastructure ISVs . . . . . . . . . . . . . . . . . . . . . 21–25 silos and securely integrate data and systems to achieve a single 360 customer Backup ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 view and therefore drive seamless customer experiences. DevOps ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 The AppExchange further aligns with CIO priorities by providing industry-specific Security ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 applications that further enable digital transformation in their sector. Usage and Adoption ISVs . . . . . . . . . . . . . . . . . . . . 25 For life science companies and care providers, patient centricity is vital. In order 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 to better engage with healthcare professionals and patients, these companies are working to leverage the power of omni-channel communication and transform their processes with new, advanced solutions. The AppExchange has over 7,000 apps and certified consultants. This booklet highlights some of the ISV solutions in health and life sciences that have the ability to execute in EMEA (Europe, Middle East and Africa). Virginia Matassa VP ISV Partner Sales EMEA & APAC Salesforce **SSaalleessffoorrcce Re Reesseeaarrcch ah annaallyysseed sd suurrvveey ry reessppoonnssees fs frroom 1m 10000+ t+ teecchhnnoollooggy ly leeaaddeerrs ws woorrllddwwiiddee