Contents WELCOME TO THE EMEA ISV INDUSTRY 01. Health and Life Sciences ISVs . . . . . . . . . . . . . . . . 3–6 BOOKLET FOR HEALTH AND LIFE SCIENCES 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–16 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer facing technology.* To achieve this, initiatives 03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17–20 to improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on the 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. For life science companies and care providers, patient centricity is vital. In order to better engage with healthcare professionals and patients, these companies are working to leverage the power of omni-channel communication and transform their processes with new, advanced solutions. The AppExchange has over 4400 solutions across industries and business processes. This booklet highlights the ISV solutions in health and life sciences that have the ability to execute in EMEA (Europe, Middle East and Africa). Baman Motivala AVP, ISV EMEA & APAC Salesforce *Salesforce Research analysed survey responses from 100+ technology leaders worldwide 2