Insurance

APAC ISV Industry Booklet Insurance

Welcome to the APAC ISV industry booklet for insurance 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer-facing technology. To achieve this, initiatives to improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on the same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. The AppExchange has over 7,000 apps and certified consultants. This curated booklet highlights some of the ISV solutions in the insurance industry that have the ability to execute in Asia Pacific. Chris Horn RVP ISV Sales APAC Salesforce

Insurance ISV 360 Complaints Document generation Financials / CX Insights ERP Contact Web content centre management APAC ISV Industry Booklet — Insurance 3

Insurance ISVs ISVs that have a strong, proven use case for the industry Is your document generation smart? SmartCOMM is used by leading insurers to Complaints Pro is a cost-effective ASIC RG-271 compliant solution that helps you create professional quotes, policies, claims and other documents. Support multiple handle every customer complaint timely and efficiently, then aggregates customer brands, agencies/offices, languages, and legal terms. Embed enclosures, utilize insights empowering you to improve your products and processes. With Complaints custom fonts, and incorporate charts, tables, and images – all while enabling Pro you will be compliant with the General Insurance Code of Practice, optimize omnichannel communications through one or a few templates. your complaint lodgement for closed-on-first-contact and lodged-as-open, track and report complaints by departments, coverholders and managing agents, and much Learn More > more. Complaints Pro integrates with policy and claims systems. Learn More > Insurance companies work to protect individuals, families and organizations of all sizes. They need tools to transfer data into documents and monitor claims and payments. Conga’s revenue lifecycle solutions automate manual processes that tax Medallia Experience Cloud (MEC) is the leading experience management platform the team’s time and resources, which could be better spent in high-value areas, like for insurance firms. MEC captures customer feedback, uses AI to analyze the data, building customer relationships. and together with Salesforce, enables employees to take action to improve customer experiences at scale and in real time. MEC delivers measurable loyalty benefits Learn More > including higher customer retention, customer acquisition and wallet share, whilst lowering cost-to-serve. Learn More > APAC ISV Industry Booklet — Insurance 4

Sitecore is a leading provider of end-to-end digital experience software. Unifying FinancialForce Professional Services Cloud and ERP Cloud are specifically designed data, content, commerce, and experiences, our SaaS-enabled, composable platform for service organizations. Combined with Salesforce they deliver a single solution for empowers brands to deliver unforgettable interactions across every touchpoint. Our the whole opportunity-to-renewal process. This ensures project delivery success, solution provides the cutting-edge tools brands need to build stronger connections optimizes resource utilization, improves margins, and streamlines billing and revenue with customers while creating content efficiencies to stand out as transformation management. and innovation leaders. Learn More > Learn More > DocuSign Agreement Cloud for Salesforce helps businesses streamline how they prepare, sign, act on and manage vital documents such as customer onboarding Natterbox is the global solution 100% native on the Salesforce platform. Integrated contracts, insurance policies and liability clauses - all integrated with Salesforce. and managed inside Salesforce, Natterbox’s 5-star CTI and contact centre solution With DocuSign, organisations can do business faster with less risk, lower costs, and hosts a range of features including IVR, ACD, click-to-dial, call recording, call better experiences for customers, partners, and employees. Today, over a million routing, auto-logging, call coaching, voice transcription and sentiment analysis. customers and more than a billion users in over 180 countries use DocuSign to By integrating telephony with Salesforce, the Insurance sector can meet their accelerate the process of doing business and simplify people’s lives. regulatory requirements, whilst enabling their support agents to offer a personalised experience that will improve their call centre effectiveness by dynamically routing Learn More > callers to the most suitable agent, along with catering for self service demands. Learn More > Vonage Contact Center for Salesforce is the 100% native global business cloud telephony system for the world’s leading CRM platform. The highest rated voice solution (over 730 five-star reviews) on the AppExchange, it enables personalized client relationships at enterprise scale, super-charges agent productivity from white glove to high volume support, and provides artificial conversation intelligence (AI) to enhance every touch point on every interaction. Learn More > APAC ISV Industry Booklet — Insurance 5

EnEnjjooyy r reaeaddiinngg a abobouutt tthehessee a appppss?? WWaannt tt to fo fiinndd oouutt m morore?e? AppExchange is the most trusted enterprise cloud marketplace with over 7000 apps ForFor m mororee in infforormmaattiionon on on A AppppEExxcchhaannggee and certified consultants to help you extend Salesforce in any department and industry. ssooluluttioionnss,, ddrroop up us a ls a liinnee o or gr geet it in tn toouucchh AppExchange apps have 10M+ installs and more than 117K customer reviews to help you wwiitth yh yoouur Sr Saalleessffoorrcce Ae Accccoouunnt Et Exxeeccuuttiivvee solve critical challenges and make smarter business decisions . The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an APAC presence with in-region support for our customers. APAC ISV Industry Booklet — Insurance 66

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