Contents WELCOME TO THE EMEA ISV INDUSTRY 01. Manufacturing ISVs . . . . . . . . . . . . . . . . . . . . . . . . 3–6 BOOKLET FOR MANUFACTURING 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–16 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer facing technology.* 03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17–20 To achieve this, initiatives to improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 the same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. The manufacturing industry is undergoing a major revolution, with companies working to create digital, customer-centric business models that meet the demand for innovative, service-based offerings. As a result, tech solutions are being sought to enable data-driven product monitoring and IoT-enabled smart services, as well as facilitating workforce upskilling and engagement. The AppExchange has over 4400 solutions across industries and business processes. This booklet highlights the ISV solutions in manufacturing that have the ability to execute in EMEA (Europe, Middle East and Africa). Baman Motivala AVP, ISV EMEA & APAC Salesforce *Salesforce Research analysed survey responses from 100+ technology leaders worldwide 2