ISV Partner Case Submission Guide Partner Request Example Case Type to Select Information Needed in Case - Requesting additional details Inquiry Type: Partner Program Support Credit Memo regarding a credit memo Product: ISV Billing & Order Support - Any related information to the credit Payment Application issued by Salesforce Topic: Update Billing memo or payment in question - Requesting details about a Information/Payment Application payment made to Salesforce Courtesy License - Requesting a courtesy Inquiry Type: Partner Program Support - Customer Org ID Request license for your end customer Product: Partner Programs & Benefits - Product & Quantity requested Topic: License Request - Active Org - Duration requested Please note the case types listed in this document are related to the COA, licensing, provisioning, and invoicing/billing. They do not include other partner case types such as Trialforce, LMA, Environment Hub, etc. 4