Designated Contact Responsibilities Below is a non-exhaustive list of DC responsibilities: • Submitting new cases with Salesforce to request creation of new new DCs as needed (we recommend no more than 4 DCs per region) • Attend cadence calls with Success Manager • Oversee your company's support case activity • Primary point of contact with your Success Manager • Often the primary point of contact for support cases although other members of your organization can log cases as well