A Few Things to Keep In Mind Invoices are issued the day before the order start date with For add-on orders, a prorated invoice will be issued to the exception of renewal orders, which will be reflected co-term the order with the existing licenses. Then the order in the recurring monthly invoice for your end customer. will be included in the customer’s monthly invoice moving Partners can also request to receive a monthly statement forward. containing all transaction activity billed against their account within a given month. Partners with an ISVForce Unless there’s a specific change in your Partner Agreement, program type are eligible to receive this by default. OEM or Salesforce will issue your invoice for each end customer on VAR partners must submit a “Billing Inquiry” case through a monthly basis based on the service start date of the initial the Partner Community to request for approval. Monthly order for that end customer. For example, if the customer’s Account Statements will be distributed on a separate basis service start date was on the 15th, then you will be invoiced on the 10th calendar date of the following month. on the 15th of each month for that customer. Reference example scenarios on how Salesforce ISV pricing works between PNR, APPY TIP floor price, and fixed price here. 1. 2. 3. 4. 5. 6. 7. 20