Professional Services

EMEA ISV Industry Booklet Professional Services

Contents WELCOME TO THE EMEA ISV INDUSTRY 01. Professional Services ISVs . . . . . . . . . . . . . . . . . . . 3–6 BOOKLET FOR PROFESSIONAL SERVICES 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–16 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer facing technology.* To achieve this, initiatives 03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17–20 to improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on the 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. The professional services industry has seen a move towards contactless ways of working, leveraging tech solutions to stay connected and engage with customers. As well as priming the industry for future success, this digital transformation is vital to enable businesses to reduce repetitive tasks, implement remote collaboration tools and leverage a data-driven approach to decision making. The AppExchange has over 4400 solutions across industries and business processes. This booklet highlights the ISV solutions in professional services that have the ability to execute in EMEA (Europe, Middle East and Africa). Baman Motivala AVP, ISV EMEA & APAC Salesforce *Salesforce Research analysed survey responses from 100+ technology leaders worldwide 2

Professional Services ISV 360 Sales Success Service Partners Marketing Industries Einstein AI Commerce Trailblazers Apps & Reskilling TRUTH Employee Analytics Experience Integration EMEA ISV Industry Booklet – Professional Services 33

Professional Services Industry ISVs ISVs that have a strong, proven use case within a specific industry Bullhorn® is the global leader in software for the staffing industry. More than 11,000 FinancialForce PSA Cloud and ERP Cloud are specifically designed for Services companies rely on Bullhorn’s cloud-based platforms to power their staffing processes organisations. Combined with Salesforce they deliver a single solution for the whole from start to finish. Headquartered in Boston, with offices around the world, Bullhorn opportunity-to-cash process. This ensures project delivery success, optimises is founder-led and employs more than 1,200 people globally. resource utilisation, improves margins and streamlines billing and revenue Find out more > management. Customers include DXC, Amazon, JLL, Methods and Salesforce. Find out more > Byner automates the core of the staffing and consulting business from contract Recently recognised as a top 10 fastest growing technology company in Deloitte’s to invoice. It creates synergy between marketing, sales, recruitment, and delivery. Fast 50 Awards, Introhive helps organisations realise the full value of their Benefits include increasing productivity, managing compliance, and building relationships and under-utilised data. By ensuring adoption at all levels of Salesforce blooming relationships. Key features include contract and assignment management, implementation, Introhive ensures users fully embrace CRM and keeps data clean resource request handling and planning, document generation and e-signing, and accurate, thus increasing ROI and pipeline growth. onboarding and compliance, time and expense registration, billing and invoicing, Find out more > staffing analytics, and communities. Find out more > EMEA ISV Industry Booklet – Professional Services 44

Recommended by global leaders in consulting, software, and hi-tech, Kimble is Mysolution recruitment is a recruitment solution built on the Force.com the only leading software vendor that focuses exclusively on professional services platform. It provides extensive Applicant Tracking System(ATS) functionality for automation. Kimble helps businesses, from sales, to project management, to finance, recruitment including CV parsing, matching, application processes. It also provides connect on what to prioritise – increasing customer satisfaction and optimising mid-office functionality for employment contracts and document generation and resource utilisation, profitability, and business scalability. signing. It is seamlessly integrated with standard Salesforce CRM, service and marketing functionalities. Find out more > Find out more > m|ployee is the solution for the staffing and professional services industry on the Precursive helps forward-thinking companies to see success faster. Founded in 2011 Salesforce platform. You can implement m|ployee stand-alone or as an add-on to and headquartered in London, the app is 100% native to Salesforce and enables one of the Salesforce Clouds, manage candidates, time, contracts, finance and talent growth through improved customer onboarding and capacity planning. Precursive all in one place. One Single Point of Truth and 100% control of time and resources. serves both mid-market businesses and large enterprises in business services as well Your flows, your processes, your business. as comms, media, and high tech sectors. Find out more > Find out more > EMEA ISV Industry Booklet – Professional Services

Sirenum helps organisations transform their business operations by streamlining the management of their shift workers, saving costs, reducing risk, and increasing revenue. Our Salesforce-native software enables management to save valuable time in scheduling shifts, managing compliance, monitoring staff, and processing payroll. Find out more > EMEA ISV Industry Booklet – Professional Services

Horizontal ISV 360 Sales Service Sales Success Service Partners Marketing Industries Einstein AI Commerce Employee Engagement Trailblazers Marketing & Reskilling TRUTH Apps Employee Analytics Experience Integration EMEA ISV Industry Booklet – Professional Services 77

Horizontal Industry ISVs ISVs that have a proven use case across multiple industries and business units Sales Conga helps Salesforce customers maximise their CRM investment. As the leader Dun & Bradstreet is the global leader in commercial data. We provide native data in digital document transformation, Conga transforms the documents, contracts, management capabilities to the Salesforce ecosystem which ensures that clients and processes that businesses use daily by leveraging the data within Salesforce. have confidence in the information held on their accounts, leads and contacts. Our Conga empowers companies to create, negotiate, execute, and manage one of their solutions are easy to deploy, prevent duplication and keep key information updated. most critical business assets: documents, so they focus on driving business and We enable more accurate reporting, increased sales productivity and greater revenue faster. user adoption. Find out more > Find out more > Automate and connect the entire agreement process with DocuSign. DocuSign Fonteva enables membership organisations to modernise their technology platform Agreement Cloud for Salesforce helps organisations connect and automate how they to navigate today’s fast-changing environment, better serve members, and achieve prepare, sign, act on, and manage agreements — all integrated with Salesforce. With current and future goals. Fonteva is a full enterprise software solution used by over DocuSign, organisations can do business faster with less risk, lower costs, and better 300 associations around the world to bring member communities together and drive experiences for customers, partners, and employees. data-informed decision making. Find out more > Find out more > EMEA ISV Industry Booklet – Professional Services 88

Recently recognised as a top 10 fastest growing technology company in Deloitte’s Showpad is the most complete and flexible sales enablement platform that Fast 50 Awards, Introhive helps organisations realise the full value of their marketing and sales rely on to prepare sellers, engage buyers and optimise relationships and under-utilised data. By ensuring adoption at all levels of Salesforce performance with insights. With single user experience, our solution makes it easy implementation, Introhive ensures users fully embrace CRM and keeps data clean to discover and share the right content, deliver training and coaching, and maximise and accurate, thus increasing ROI and pipeline growth. seller productivity. Find out more > Find out more > 700+ customers use Seismic’s leading sales enablement solution to empower sales and marketing teams to enhance buyer experience, delivering the right content SmartCOMM™ for Salesforce is the industry-leading enterprise document to the right person at the right time. Companies like Schroders, T-Mobile and generation platform specifically designed to meet today’s complex customer needs. Philips experience higher close rates and increased selling time through delivering SmartCOMM helps enterprises deliver personalised, interactive communications personalised content at scale. via customers’ preferred channels. Designed for the business user, SmartCOMM simplifies and standardises communications processes leading to improved internal Find out more > efficiency, increased ROI and improved customer experience. Find out more > EMEA ISV Industry Booklet – Professional Services

SMS-Magic are leaders in conversational messaging for service providers (health, Xactly is leading the way in sales performance management delivering planning, education, staffing, finance etc.), helping them generate more leads (bulk sends), execution, and optimisation to ambitious and complex sales organisations. We help qualify more leads and service more customers (automate communication) on sales orgs change and adapt to optimal sales capacity, territories, comp plans, and messaging channels like SMS, Whatsapp and Facebook Messenger among others. payment structures. Sales representatives get visibility, managers find clarity, and all Find out more > leaders across finance, accounting, and your go-to-market org see a return. Find out more > Upland Altify helps revenue teams connect to customer’s goals, buying processes and desired outcomes. Our Customer Revenue Optimisation (CRO) applications, 100% Salesforce native, help align the revenue teams to generate value and grow revenue. Altify applications provide the strategy, methodology, and technology to ensure you win opportunities that matter, grow revenue in key accounts and build repeatable winning sales processes. Find out more > EMEA ISV Industry Booklet – Professional Services 1010

Service Every company runs projects, for research and development marketing, customer The Medallia Experience Cloud is a customer experience platform, which brings onboarding, customer success, IT and much more. Cloud Coach is the only together the best capabilities for collecting voice-of-customer feedback and signals, enterprise class project management solution built on Salesforce. Cloud Coach analysing the results and bringing insights to employees for customer-centric action. supports both waterfall and agile project methodologies so there is no business we With the Medallia Sales & Service Experience integration application, this outside-in can’t help provide value to! view of the customer can be unified with Salesforce data to ensure that employees are aligned with customers, drive higher customer loyalty, and improve Find out more > business outcomes. Find out more > Coveo enables enterprises to thrive in the experience age, through delivering unique experiences that are relevant, unified, and valuable. The Coveo Experience Intelligence Platform uses AI, intelligent search and recommendation technologies Natterbox delivers global cloud telephony, 100% embedded in Salesforce. to personalise millions of digital experiences. Coveo delivers solutions for commerce Natterbox empowers businesses to use live CRM data to deliver personalised phone and service built on the coveo experience intelligence platform for enterprises in high journeys, with high call quality, around the globe. Natterbox enables you to increase tech, manufacturing and financial services. efficiency, improve productivity and enhance the customer experience. Natterbox Find out more > Freedom offers a transformative interface with the ability to work wherever you want, from any device you want. Find out more > EMEA ISV Industry Booklet – Professional Services 1111

Complete the true 360° view of your customers by connecting, managing, and Vonage Contact Centre for Salesforce is the 100% native global business cloud analysing customer reviews and questions with nearly 50 integrations including: telephony system for the world’s leading CRM platform. The highest rated voice Amazon, Google My Business, Google Play Store, Apple App Store, Ocado, Trustpilot, solution (5* over 736 reviews) on the AppExchange, it enables personalised client Bazaarvoice, PowerReviews and Yotpo. Reputation Studio aggregates reviews into a relationships at enterprise scale, super-charges agent productivity from white glove to single dashboard, enabling direct engagement and unlocking AI-powered high volume support, and provides artificial conversation intelligence (AI) to enhance customer insights. every touch point on every interaction. Find out more > Find out more > Live video support with AR and AI for customers, technicians, and providers. Escalate any conversation to a video call, so your team sees what your customer, technician, or patient sees. Remotely diagnose and guide to fast problem resolution. SightCall customers cross many industries including manufacturing, telco, insurance and utilities. Find out more > EMEA ISV Industry Booklet – Professional Services

Marketing CoreMedia Content Cloud. Be Iconic. Leverage powerful, easy omnichannel content Phrasee empowers brands with the most advanced AI-powered copywriting creation, digital asset management and multi-experience orchestration by integrating technology on the planet. By generating human-sounding language that’s always CoreMedia Content Cloud DXP with Salesforce B2C Commerce, B2B Commerce, and in a brand’s voice, Phrasee boosts marketing performance and revenue. Phrasee’s Marketing Cloud. Move at the speed of culture and create iconic experiences across integration with Salesforce Marketing Cloud enables marketers to seamlessly channels and devices. implement AI-powered copywriting without leaving Salesforce. Find out more > Find out more > Movable Ink powered campaigns auto-generate 1:1 personalised content at scale, The Sitecore and Salesforce partnership brings together Sitecore’s leadership in live at the moment of engagement. Marketers can leverage first and third-party content and digital experience management and Salesforce’s leading capabilities in data sources to power these campaigns across email, web, and mobile, based on segmentation and campaign management. The partnership is centered around two the creative and brand standards previously defined. This ensures every customer important tenets of unified data and faster time to market. The by-product results communication contains relevant, personalised, and accurate content that compels in the ability to truly personalise, optimise, and speak to customers at a 1:1 level users to act. through content, campaigns, and customer relationships. Find out more > Find out more > EMEA ISV Industry Booklet – Professional Services 1313

Vudoo enables you to create interactive experiences for viewers of your video content. Personalised interactions drive engagement, uncovering insights that enhance the use of Salesforce Marketing Cloud, and generate business outcomes. The platforms can be used across almost any industry, with use cases including marketing, lead generation, commerce, recruitment and training. Find out more > Wunderkind, formerly BounceX, is an expert at helping eComm leaders win customers by creating true 1:1 experiences for currently anonymous traffic across devices. With Salesforce, customers are scaling list growth +4-6x through best in class email capture strategy, and matching site visitors to CRM, increasing abandonment email revenue +6x. Find out more > EMEA ISV Industry Booklet – Professional Services

Employee Engagement Bullhorn for Salesforce is a comprehensive recruitment application built on the force. m | ployee is a solution for the staffing and professional service industry on the com platform supporting the sales, recruiting, and operational processes within staffing Salesforce platform. You can implement m|ployee as a stand-alone solution or as an agencies. Used by some of the largest agencies in the world, Bullhorn for Salesforce add-on to one of the Salesforce Clouds. Manage candidates, time, contracts, finance accelerates the adoption and usage of the core Salesforce services including Sales and talent all in one place. One single point of truth and 100% control of time and Cloud, Marketing Cloud, and others. resources. Your flows, your processes, your business. Find out more > Find out more > HR2day is the HR and payroll cloud solution for today and tomorrow. The vision is Sage People provides an end-to-end HR solution on the Salesforce platform. Sage to help organisations optimise their HR and payroll processes by using HR2days — a Intacct is the world’s largest global pure-play financial management provider, with 100% native Salesforce cloud application. HR2day is available for the Dutch market excellent integration into Salesforce. Both products have 5-star AppExchange and focuses on 250+ employee organisations. The functional scope covers HR reviews. Sage Intacct and People help finance and HR professionals manage administration, self service, talent management, payroll, leave, sickleave, expenses insights to help their organisations analyse, strategise, and anticipate. They integrate and HR analytics. processes and procedures, delivering strong ROI Find out more > Find out more > EMEA ISV Industry Booklet – Professional Services 1515

SalesTrip is an expense management and travel booking system on Salesforce. Do HR, talent, engagement, performance, people analytics, and payroll are high on the your employees waste time switching between Salesforce, travel booking sites and business agenda and, for Salesforce customers, XCD offers the only single solution. With your expense system just to visit customers? SalesTrip combines this. As a business, three-quarters of UK organisations predicted to increase their HR tech budget this year, does it take days to reconcile these employee travel costs against specific customers, the market potential is huge. So if they say HR, payroll or people software, think XCD. projects and sales opportunities? SalesTrip automates this. Better manage and justify expense spend with SalesTrip. Find out more > Find out more > Sirenum powers the world’s dynamic workforce. The world’s leading employers transform their business operations by relying on Sirenum to streamline the management of their hourly workers. Our cloud-based software enables management to save valuable time in scheduling shifts, managing compliance, monitoring staff, and processing payroll, while increasing gross profit for temporary staffing agencies struggling with the evolving demands of the rapidly emerging dynamic workforce. Find out more > EMEA ISV Industry Booklet – Professional Services 16

Success ISV 360 Backup Usage and Adoption Sales Success Service Partners Marketing Industries Einstein AI Commerce Security DevOps Trailblazers T Apps & Reskilling RUTH Employee Analytics Experience Integration EMEA ISV Industry Booklet – Professional Services 17

Success ISVs ISVs that enhance Salesforce, speed up deployments, reduce risk, and increase usage and adoption backup DevopS For large organisations that leverage Salesforce as a mission-critical application, AutoRABIT is designed around the industry’s only CI/CD (Continuous Integration/ Odaseva delivers enterprise-class data governance, providing data protection Continuous Delivery) server designed for Salesforce metadata and data. It delivers an (backup, ultra-high availability, governor limits AI), data privacy (GDPR, CCPA) and integrated suite of tools including version control, deployment automation, sandbox data ops (Salesforce DX Extensions). Odaseva’s data governance platform is trusted management, data migration and test automation that optimises processes and by 10+ Million Salesforce Enterprise users from industry-leading companies such as automates activities at each stage of the DevOps lifecycle – simplifying deployment Schneider Electric, Heineken and Robert Half. on the Salesforce platform from development to production. Find out more > Find out more > OwnBackup believes no company operating in the cloud should ever lose data. With Copado is the #1 native devops platform for Salesforce. We enable faster, error- the Salesforce Data Recovery Service being retired, companies running Salesforce free digital cloud deployments and upgrades with continuous integration and need to protect against accidental data loss & corruption from human, technical deployment technologies, all via an enterprise-class developer platform that is 100% or operational errors. 2,000 customers across most segments and industries trust native, fully integrated with Salesforce DX and Salesforce Clouds. The DevOps world OwnBackup’s decades long expertise for automated backup and recovery, sandbox is changing at the speed of light, make sure you keep up with Copado. seeding, archiving and compliance. Find out more > Find out more > EMEA ISV Industry Booklet – Professional Services 18

DevopS SECURITY Panaya’s ForeSight helps you foresee the impact & risk of any change you plan to F-Secure empowers organisations to take full advantage of Salesforce’s rich make, before going live in production. You can run an impact analysis in real time, collaboration capabilities. We do this by protecting companies who collaborate and based on the dependencies of the components in your Salesforce Org, including: share content with partners and customers. Unlike traditional endpoint protection apex classes, process builders, fields and more. Imagine your next deployment with products, our solution scans in real-time for malware, computer viruses and harmful confidence, minus the risk. That’s ForeSight. web content in documents uploaded/downloaded from Salesforce. This allows organisations to stay compliant and safe. Find out more > Find out more > Trusted by over 8,500 facilities in highly-regulated industries, FairWarning delivers the standard for visibility into Salesforce user activity. With FairWarning for Salesforce, you can interpret user behaviors in real-time, speed investigations with workflow automation and predict risk with artificial intelligence. Visualise insider threats with FairWarning to foster a culture of compliance and trust across your employees, partners and customers. Find out more > EMEA ISV Industry Booklet – Professional Services 19

Usage and Adoption Improved Apps is the only native digital enablement tool for Salesforce. It helps improve user productivity and knowledge by engaging employees, customers and partners in their preferred way. Now, all the training, learning and knowledge absorption can be done in-situ, at the user’s point of need, on any device. A typical customer will see a return on investment within three months. Find out more > InsideBoard is the #1 AI platform for organisational change management on the AppExchange, dedicated to encouraging user adoption, team performance and business transformation. With more than 120,000 users, InsideBoard offers a powerful suite of engagement levers in one unified platform enabling employees to be the driver of their own change and helping companies to reach long-term success on their transformations. Find out more > EMEA ISV Industry Booklet – Professional Services 2020

Enjoyed reading about these professional services apps? Want to find out more? AppExchange is the leading enterprise cloud marketplace with over 4,400 ready-to-install For more information on AppExchange solutions and over 1,800 consultants to extend Salesforce in any department and industry. It’s a solutions, drop us a line or get in touch proven ecosystem with 8M+ installs and more than 90,000 customer reviews to help you find the with your Salesforce Account Executive best match for your business. The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an EMEA presence with in-region support for our customers. EMEA ISV Industry Booklet – Professional Services 212121

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