Public Sector

APAC ISV Industry Booklet Public Sector

Welcome to the APAC ISV industry booklet for the public sector 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer-facing technology. To achieve this, initiatives to improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on the same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. The AppExchange has over 7,000 apps and certified consultants. This curated booklet highlights some of the ISV solutions in the public sector that have the ability to execute in Asia Pacific. Chris Horn RVP ISV Sales APAC Salesforce

Public Sector ISV 360 Payroll/ awards Public health Commerce Doc gen / CMS CLM Dev Ops Contact centre Back up APAC ISV Industry Booklet — Public Sector 3

Public Sector ISVs ISVs that have a strong, proven use case for the industry Is your document generation smart? SmartCOMM is used by government Salesforce-native, eCommerce 3.0 tailored for public sector requirements. departments to create sophisticated correspondence like superannuation & tax Customers can book appointments and events, purchase goods, services or statements, claims, grants and child protection communications. Support multiple equipment or pay memberships and subscriptions. Offer direct-to-cart links for agencies/departments, languages, and legal terms, and incorporate charts, graphs, existing websites. Accept payments across multiple providers or account balances. and images – all while enabling compliant, omnichannel output through one or a Launch multiple storefronts. Use role-based permissions. Benefit from a secure, few templates. single source of truth of all related data in one central hub providing the best value for investment. Learn More > Learn More > OwnBackup is a leading SaaS data protection platform for organizations that use Salesforce. Public sector organizations manage critical data for the citizens and Whether you have hundreds, thousands or millions of constituents to serve, you also communities they serve. OwnBackup ensures this data is secured and protected, have a staff that’s only a fraction of that number, meaning increased efficiency can building trust and avoiding disruptions to the services they provide to drive their be a difference-maker. Automating processes and managing digital documents and mission forward. contracts with Conga on Salesforce enable your resources to do more with less — and increase customer and citizen satisfaction. Learn More > Learn More > APAC ISV Industry Booklet — Public Sector 4

Pentalym’s universal, unique identification technology improves business operations. Copado is a leading native DevOps & Testing platform for Salesforce. We enable Real-time digital stock management harnesses the power of individualized Pentalym faster, error-free digital cloud deployments and upgrades with continuous SmartTag product identification to connect, scan, track and charge every physical integration and deployment technologies. All this is delivered via a native, enterprise- component of your multi-partner project - and the data that goes with it. Adaptable class developer platform which is fully integrated with Salesforce DX and Salesforce across sectors and scalable to meet industry-specific outcomes for real-time Clouds. Copado delivers the quality, speed and scale required by central and local trackability and supply chain visibility. governments to meet the needs of their citizens. Learn More > Learn More > Odaseva is used by many state and federal government departments across ANZ. The Odaseva Enterprise Data Platform helps protect against business continuity Improve departmental efficiencies and reduce wait times by directing callers interruptions, complies with data privacy and residency regulations, and easily using dynamic routing based on Salesforce data. Equip your contact center teams moves Salesforce data in and out of systems to maximize its value. with productivity features such as live note-taking and screen pop-ups to display customer information; so you know who’s calling in and why. All of this is available Learn More > for a variety of telephony infrastructure - including Microsoft Teams - over the top of existing phone systems or migration to Cloud PBX. Learn More > APAC ISV Industry Booklet — Public Sector 5

Built in partnership with Salesforce, Skedulo’s Scheduling for Public Sector Solutions Sitecore is the leading provider of end-to-end digital experience software. Unifying enables government organizations to simplify complex scheduling scenarios such as data, content, commerce, and experiences, our SaaS-enabled, composable licensing, permitting and inspections, social services, citizens booking appointments platform empowers organizations to deliver unforgettable interactions across every at government facilities, citizens reserving assets in their community, and more. touchpoint. Our solution provides the cutting-edge tools brands need to build Learn More > stronger connections with customers while creating content efficiencies to stand out as transformation and innovation leaders. Learn More > DocuSign Agreement Cloud for Salesforce helps businesses streamline how they prepare, sign, act on and manage vital documents such as customer onboarding contracts, insurance policies and liability clauses - all integrated with Salesforce. With Vonage Contact Center for Salesforce is the 100% native global business cloud DocuSign, organizations can do business faster with less risk, lower costs, and better telephony system for the world’s leading CRM platform. The highest rated voice customer, partner, and employee experiences. Today, over a million customers solution (over 730 five-star reviews) on the AppExchange, it enables personalized and more than a billion users in over 180 countries use DocuSign to accelerate the client relationships at enterprise scale, super-charges agent productivity from white process of doing business and simplify people’s lives. glove to high volume support, and provides artificial conversation intelligence (AI) to Learn More > enhance every touch point on every interaction. Learn More > 2cloudnine offers the only Salesforce native, end-to-end payroll platform designed for mid-sized and large enterprises in Australia. From time & attendance and award interpretation to onboarding, payroll, and right through to billing. We integrate seamlessly with other on-platform applications and have significant experience delivering our products across this industry sector. Learn More > APAC ISV Industry Booklet — Public Sector 6

EEnnjjooy ry reeaaddiinng ag abouboutt ttheshesee a appppss?? WWaannt tt to fo fiinndd ouout mt moorree?? AppExchange is the most trusted enterprise cloud marketplace with over 7000 apps ForFor m mororee in infforormmaattiionon on on A AppppEExxcchhaannggee and certified consultants to help you extend Salesforce in any department and industry. ssooluluttioionnss,, ddrroop up us a ls a liinnee o or gr geet it in tn toouucchh AppExchange apps have 10M+ installs and more than 117K customer reviews to help you wwiitth yh yoouur Sr Saalleessffoorrcce Ae Accccoouunnt Et Exxeeccuuttiivvee solve critical challenges and make smarter business decisions . The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an APAC presence with in-region support for our customers. APAC ISV Industry Booklet — Public Sector 77

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