Retail Apps

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Intro
WELCOME TO Looking for ways to help your retail business
thrive? Jumpstart your search with this guide.
OUR GUIDE It’s a quick read, iflled with recommendations
for AppExchange apps that solve common
for RETAIL APPS. challenges in the retail industry.
Here’s how to use the guide: First, explore best
practices on how to ifnd an app that ifts your
business challenge. Next, check out six common
questions retail customers have about how to
move their business forward faster. Our answers
include helpful descriptions and real customer
recommendations. Along the way, be sure to read
Appy’s tips.
With over 5,000 solutions, we hope this guide
helps you zero in on the ones that are right for
your business.

Happy exploring.

The Steps
HOW TO FIND 1 GUIDE YOUR SEARCH
• What business challenges do you want
THE RIGHT to solve?
• What is your time frame?
RETAIL APP for • What is your budget?
YOUR BUSINESS. • What business processes will be impacted?
2 DISCOVER AND EVALUATE
• Browse retail apps on AppExchange.
2
• Read customer reviews.
• Test drive the app or install into a sandbox.
3 MAKE YOUR DECISION
• Involve your stakeholders in the process.
• Check price, security, and compatibility with
3
your Salesforce edition and other apps.
• Install and conifgure based on your needs.

Retail Pain Point No1
HOW DO I CREATE A
HIGHLY PERSONALIZED,
SCALABLE LOYALTY PROGRAM?
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KNOW
and REWARD.
Get real-time visibility into your customers'
behaviors and incentivize them along the
way, not just at the point of sale.
FIELO CLUTCH
“Fielo sent our lead registration through the roof Clutch Loyalty powers personalized, scalable
and opportunity creation hit an all-time high. It loyalty programs with real-time data from
was more than expected.” Salesforce and third-party systems.
TIM WALLICK Find out more >
Find out more >
SESSIONM
SessionM enables more personalized customer
interactions through seamless integration with
Salesforce and enriched metrics.
Find out more >

Retail Pain Point No2
HOW DO I EMPOWER MY
EMPLOYEES to PROVIDE A UNIQUE
IN-STORE EXPERIENCE?

MAKE it
PERSONAL.
Give your store associates easy access to product
and customer data so they can provide helpful
recommendations and a seamless checkout.
TULIP RADIUS8
Tulip brings you detailed customer insights in “Radius8 saves time prospecting leads and
an app interface with personalized messages inputting data into Salesforce. The immediate
and a one-to-one experience. accurate information is a lifesaver.”
Find out more > RACHAEL WENNER
Find out more >
PREDICTSPRING
PredictSpring provides a seamless checkout
experience and a personalized experience
between store associate and consumer.
Find out more >

Retail Pain Point No3
HOW DO I OPTIMIZE STORE
and EMPLOYEE OPERATIONS?

“We have even more solutions
SO. MANY. WAYS. on the LINK marketplace.
Check them out.”
From scheduling employee meetings to a more
intuitive online shopping experience, we can help
you streamline, automate, personalize, and more.
SUMO SCHEDULER FONTEVA ECOMMERCE
“Sumo Scheduler is a game changer. “Fonteva allows our chapters to run their own
My agents can concentrate on other clients events and collect funds in a centralized manner
once a scheduling message is sent.” with a lot of lfexibility.”
KERRY HOISINGTON HARRY ROTHMANN
Find out more > Find out more >
RUBIKLOUD PROXIMITY INSIGHT
Rubikloud empowers marketers by ingesting, “Proximity has engagement options that allow
processing, and modeling data using the latest our teams to seamlessly interact with clients,
machine learning algorithms. and track tasks and performance.”
Find out more > BRENDAN FLUDD
Find out more >

Retail Pain Point NO4
HOW DO I GIVE MY CUSTOMERS
A BETTER POST-PURCHASE
EXPERIENCE?

BE EFFICIENT
and PROACTIVE.
Easily process and ship orders quickly. Offer
one-click tracking, seamless returns, and always
keep your customers in the loop.
BRINGG FEDEX SHIPPING APP
Bringg is a next-generation delivery experience “FedEx Shipping App is a one-stop shop
with a streamlined checkout, real-time tracker, to initiate and track shipments all the way to
instant feedback, and more. their destination points.”
Find out more > STEVE POON
Find out more >
SIGHTCALL ZENKRAFT MULTICARRIER
“SightCall makes it easy to capture long serial “ZenKraft has saved time and hassle, streamlined
numbers and run a search to pull up all the info our worklfow, and given us visibility to shipping
about our products.” and returns.”
ALEX LEROUX DAVID DURANCEAU
Find out more > Find out more >

Retail Pain Point No5
HOW DO I DELIVER MORE
PERSONALIZED MARKETING
EXPERIENCES?

PUT YOUR DATA
to WORK.
Keep track of customer behaviors and reviews
so you can respond with relevant content that
will help them convert.
DEMANDJUMP REPUTATIONSTUDIO
DemandJump provides key insights so you can “ReputationStudio has enabled our customer
optimize your marketing budget, grow traiffc, and service reps to respond to all customers' reviews
drive revenue. and log them into Salesforce.”
Find out more > DAVID QUIETT
Find out more >
BOUNCEX
BounceX helps you convert more prospects by
enabling people-based marketing campaigns
both onsite and through email.
Find out more >

Retail Pain Point No6
HOW CAN CONTENT
DRIVE HIGHER ENGAGEMENT?

GREAT QUESTION.
MAKE it
MEANINGFUL.
Get customers the right information quickly
by providing personalized content and
synchronized experiences across channels CONTENT ORGANIZER
all the way to the help center.
“Content Organizer saves time administrating
Content and Chatter ifles. Plus, our users can
view videos without downloading.”
NORRIS MACKEY
Find out more >
COREMEDIA CADALYS CONCIERGE
CoreMedia provides omni-channel content “Cadalys saves time searching through articles
creation and experience orchestration with and producing personalized results so my team
features including instant preview. can focus on higher-level tasks.”
Find out more > FRANCESCA BERTUGLIA
Find out more >

Like reading about these
customer-recommended
retail apps? Want more?
SEE THE ENTIRE COLLECTION
on APPEXCHANGE.