Retail Apps

L O U S T L I I O A N T S E R U I G D E P # P 1 A 0

Intro WELCOME TO Looking for ways to help your retail business thrive? Jumpstart your search with this guide. OUR GUIDE It’s a quick read, iflled with recommendations for AppExchange apps that solve common for RETAIL APPS. challenges in the retail industry. Here’s how to use the guide: First, explore best practices on how to ifnd an app that ifts your business challenge. Next, check out six common questions retail customers have about how to move their business forward faster. Our answers include helpful descriptions and real customer recommendations. Along the way, be sure to read Appy’s tips. With over 5,000 solutions, we hope this guide helps you zero in on the ones that are right for your business. Happy exploring.

The Steps HOW TO FIND 1 GUIDE YOUR SEARCH • What business challenges do you want THE RIGHT to solve? • What is your time frame? RETAIL APP for • What is your budget? YOUR BUSINESS. • What business processes will be impacted? 2 DISCOVER AND EVALUATE • Browse retail apps on AppExchange. 2 • Read customer reviews. • Test drive the app or install into a sandbox. 3 MAKE YOUR DECISION • Involve your stakeholders in the process. • Check price, security, and compatibility with 3 your Salesforce edition and other apps. • Install and conifgure based on your needs.

Retail Pain Point No1 HOW DO I CREATE A HIGHLY PERSONALIZED, SCALABLE LOYALTY PROGRAM? 3 0 P 0 T S 0 0 2 S T P 1 5 P 0 T S

KNOW and REWARD. Get real-time visibility into your customers' behaviors and incentivize them along the way, not just at the point of sale. FIELO CLUTCH “Fielo sent our lead registration through the roof Clutch Loyalty powers personalized, scalable and opportunity creation hit an all-time high. It loyalty programs with real-time data from was more than expected.” Salesforce and third-party systems. TIM WALLICK Find out more > Find out more > SESSIONM SessionM enables more personalized customer interactions through seamless integration with Salesforce and enriched metrics. Find out more >

Retail Pain Point No2 HOW DO I EMPOWER MY EMPLOYEES to PROVIDE A UNIQUE IN-STORE EXPERIENCE?

MAKE it PERSONAL. Give your store associates easy access to product and customer data so they can provide helpful recommendations and a seamless checkout. TULIP RADIUS8 Tulip brings you detailed customer insights in “Radius8 saves time prospecting leads and an app interface with personalized messages inputting data into Salesforce. The immediate and a one-to-one experience. accurate information is a lifesaver.” Find out more > RACHAEL WENNER Find out more > PREDICTSPRING PredictSpring provides a seamless checkout experience and a personalized experience between store associate and consumer. Find out more >

Retail Pain Point No3 HOW DO I OPTIMIZE STORE and EMPLOYEE OPERATIONS?

“We have even more solutions SO. MANY. WAYS. on the LINK marketplace. Check them out.” From scheduling employee meetings to a more intuitive online shopping experience, we can help you streamline, automate, personalize, and more. SUMO SCHEDULER FONTEVA ECOMMERCE “Sumo Scheduler is a game changer. “Fonteva allows our chapters to run their own My agents can concentrate on other clients events and collect funds in a centralized manner once a scheduling message is sent.” with a lot of lfexibility.” KERRY HOISINGTON HARRY ROTHMANN Find out more > Find out more > RUBIKLOUD PROXIMITY INSIGHT Rubikloud empowers marketers by ingesting, “Proximity has engagement options that allow processing, and modeling data using the latest our teams to seamlessly interact with clients, machine learning algorithms. and track tasks and performance.” Find out more > BRENDAN FLUDD Find out more >

Retail Pain Point NO4 HOW DO I GIVE MY CUSTOMERS A BETTER POST-PURCHASE EXPERIENCE?

BE EFFICIENT and PROACTIVE. Easily process and ship orders quickly. Offer one-click tracking, seamless returns, and always keep your customers in the loop. BRINGG FEDEX SHIPPING APP Bringg is a next-generation delivery experience “FedEx Shipping App is a one-stop shop with a streamlined checkout, real-time tracker, to initiate and track shipments all the way to instant feedback, and more. their destination points.” Find out more > STEVE POON Find out more > SIGHTCALL ZENKRAFT MULTICARRIER “SightCall makes it easy to capture long serial “ZenKraft has saved time and hassle, streamlined numbers and run a search to pull up all the info our worklfow, and given us visibility to shipping about our products.” and returns.” ALEX LEROUX DAVID DURANCEAU Find out more > Find out more >

Retail Pain Point No5 HOW DO I DELIVER MORE PERSONALIZED MARKETING EXPERIENCES?

PUT YOUR DATA to WORK. Keep track of customer behaviors and reviews so you can respond with relevant content that will help them convert. DEMANDJUMP REPUTATIONSTUDIO DemandJump provides key insights so you can “ReputationStudio has enabled our customer optimize your marketing budget, grow traiffc, and service reps to respond to all customers' reviews drive revenue. and log them into Salesforce.” Find out more > DAVID QUIETT Find out more > BOUNCEX BounceX helps you convert more prospects by enabling people-based marketing campaigns both onsite and through email. Find out more >

Retail Pain Point No6 HOW CAN CONTENT DRIVE HIGHER ENGAGEMENT?

GREAT QUESTION. MAKE it MEANINGFUL. Get customers the right information quickly by providing personalized content and synchronized experiences across channels CONTENT ORGANIZER all the way to the help center. “Content Organizer saves time administrating Content and Chatter ifles. Plus, our users can view videos without downloading.” NORRIS MACKEY Find out more > COREMEDIA CADALYS CONCIERGE CoreMedia provides omni-channel content “Cadalys saves time searching through articles creation and experience orchestration with and producing personalized results so my team features including instant preview. can focus on higher-level tasks.” Find out more > FRANCESCA BERTUGLIA Find out more >

Like reading about these customer-recommended retail apps? Want more? SEE THE ENTIRE COLLECTION on APPEXCHANGE.