service ISVS Talkdesk offers customers a true enterprise-grade, out-of-the-box, contact centre InGenius connects phone systems to Salesforce for sales & service team enhanced solution that exceeds the best of what other CCaaS competitors on the market bring productivity. Whether you’re looking for an enterprise connector to power Service to the table - from IVR, advanced transfers, voice biometrics, analytics and ease Cloud Voice or a classic CTI solution, Upland InGenius has a solution. Seamlessly of use. With Talkdesk being out of the box, we can get customers up and running connect Avaya, Cisco, Genesys, Asterisk, and Mitel phone systems with Salesforce. quickly, meaning the SFDC seller gets paid quicker! Learn More > Learn More > RightAnswers provides a comprehensive AI-enabled knowledge management solution in the cloud to improve customer service in your contact centre. We help As a customer-centric organisation, you want to deliver a consistent standard your CSRs and customers find relevant answers to questions and issues on the web of support worldwide. Unbabel helps your agents instantly become multilingual. or on mobile devices. With the efficiency of augmented machine translation and the local nuance of our post-editors, Unbabel helps customer support agents to communicate with Learn More > customers in any language, giving organisations increased flexibility, productivity, and lower operating costs. Learn More > Vonage Contact Centre for Salesforce is the 100% native global business cloud telephony system for the world’s leading CRM platform. The highest rated voice solution (over 730 five-star reviews) on the AppExchange, it enables personalised client relationships at enterprise scale, super-charges agent productivity from white glove to high volume support, and provides artificial conversation intelligence (AI) to enhance every touch point on every interaction. Learn More > EMEA ISV Industry Booklet — Retail 16