Salesforce ISV Industry Booklet - Retail
EMEA ISV Industry Booklet Retail
Retail ISV 360 EMEA ISV Industry Booklet — Retail 3
RReettaaiill I ISSVVss IISSVVs ts thhaat ht haavve a se a sttrroonngg, p, prroovveen un use cse caase fse foor tr thhe ie inndduussttrryy Bloomreach Discovery is an e-commerce search Salsify is the global leader in product information and merchandising solution that uncovers limitless management - delivering great product experiences opportunities for growth. Powered by rich data and self- across digital channels. From B2B, DTC, Wholesale, and learning AI, search starts smart and keeps getting smarter. in-store, we empower manufacturers and retailers to Merchandisers tap into endless optimizations for even sell higher volumes of products, across a wider range greater relevance and faster results. As merchandisers of channels, by centralizing, managing, and creating relentlessly unlock new areas of growth, businesses the product content required to meet the unique always stay ahead — thriving today and leading tomorrow. requirements of each unique channel. Learn More > Learn More > Fully built under force.com, negOptim helps retail Cloudshelf is an omnichannel in-store customer facing brands optimise their commercial performance through endless aisle solution. It allows retailers to promote and improved negotiations, trade agreements, assortment sell, on a digital interactive screen, products that retailers management, trade promotions, accrual and rebates can’t display physically. Cloudshelf is connected to management. With its Collaborative platform, users could Salesforce Commerce Cloud to get the products content work around specific subject internally and externally with (images, videos, text, prices), the stock information and their clients. negOptim is fully integrated with CG Cloud, the checkout. It can be used on a sales assistant tablet, Sales Cloud, Tableau AI around several use cases related large screen for digital signage or kiosk with self checkout. to promotions/pricing. Learn More > Learn More > EMEA ISV Industry Booklet — Retail 4
Retail ISVs With Salesforce integrated into the CoreMedia Content Selling more products requires better customer Store Assist, powered by Walmart Commerce Cloud DXP, brands are ready to create and orchestrate experiences. Deliver product content that is highly technologies, is a versatile store fulfillment app designed personalised omni-channel experiences. CoreMedia’s searchable, enriched, consistent, and drives conversions. for grocers, mass merchandisers, apparel boutiques, and success in the retail space over the past few years has The composable inriver Product Information beyond. Integrated with Salesforce Commerce Cloud and been driven by our integration with Salesforce. By Management (PIM) solution helps retailers to stock the Order Management, accessing these benefits becomes leveraging Salesforce’s B2C commerce capabilities, either digital shelf, plan promotions and releases faster, to effortless through a seamless integration. Store Assist headless or through composable storefront integration, launch and enter new markets quickly, syndicate product is setting a new standard of excellence for customer brands can push the boundaries of the customer content across channels, streamline translations and drive shopping experiences across a unified platform. e-commerce experience. guided selling for higher revenue. Learn More > Learn More > Learn More > With GoMeddo you can manage bookings, reservations ESW unlocks cross-border ecommerce success for the Reputation Studio by 1440 revolutionizes omnichannel or any type of scheduling in one easy-to-use platform world’s best-loved brands. With a seamless integration review and Q&A management for retail brands, improving within Salesforce. Combine the flexibility and intelligence into Salesforce Commerce Cloud, our localised checkouts response rates and resource utilization for retail brands. of GoMeddo with the power of Salesforce to improve boost conversion rates. Our solution simplifies complex Integrated with Service Cloud, this Salesforce-native customer experience, create efficiency, simplify and logistics, duties and taxes. And our dedicated client- solution centralizes reviews and Q&A management across optimize planning and grow your business. partner approach provides data-driven strategies to platforms like Bazaarvoice, Amazon, Trustpilot and Google. Learn More > ensure profitable international ecommerce growth. Real-time alerts, prioritization, and automated responses Learn More > enable businesses to efficiently manage online brand reputation, boosting its impact on conversion rates. Learn More > EMEA ISV Industry Booklet — Retail 5
Retail ISVs Zenkraft, the leading Salesforce-native shipping and Bambuser enables these organisations to add shoppable DQE is the vendor of DQE One, a comprehensive and post-purchase application, enables retailers to effectively video to their websites and social media content in order powerful data quality solution backed by cutting-edge bridge the gaps between logistics and the customer to help drive purchases. Brands use video shopping in technology and 15 years of proven experience with over experience. one of two ways: 400 customers. Data Quality by DQE helps retailers meet 1) Increase conversion rates by offering expanded 1) Streaming shoppable videos online to a mass group of 3 business challenges: delivery options at checkout leveraging 120+ shoppers/buyers who use video content to inform their • reach customers using accurate contact information in integrated Parcel, Same Day, and LTL carriers. purchasing decisions (Social Commerce) order to maintain the relationship 2) Drive site traffic and reduce WISMO queries with real- 2) Launching 1:1 video calls online for brand staff/agents • make data gathering on contact forms easier and more time tracking and branded notifications. to help buyers transact online (Personal Commerce - accurate, and 3) Power self-service returns for improved customer Video Clienteling) • improve customer knowledge with a 360 view of loyalty Learn More > customers. Learn More > Learn More > Built natively on the Salesforce Platform, Proximity is an Red Ant’s omnichannel platform RetailOS harnesses the award-winning retail app combining Clienteling, POS, combined power of product information and customer Appointment Booking & Store Events. Designed to deliver insight to deliver enhanced in-store experiences in the a seamless customer experience, Proximity empowers luxury, beauty, home & furniture, footwear & apparel store associates to clientele and sell anywhere, anytime. and jewellery sectors. From clienteling and assisted Learn More > sales to endless aisle and POS, RetailOS gives store associates the tools they need to offer truly personalised experiences, however customers choose to shop. Learn More > EEMMEEA IA ISSV IV Inndduussttrry By Booookklleet — Rt — Reettaaiill 6
Retail ISVs RenderDraw seamlessly integrates with Salesforce’s Forter is the Trust Platform for digital commerce. We Bayretail™ Supercharge Store Associates and Boost Retail Consumer Goods Cloud, offering a robust make accurate, instant assessments of trustworthiness E-commerce Revenue with AI and Native App SaaS platform for visualizing retail spaces. RenderDraw across every step of the buying journey so retailers, such solutions. Bayretail™ solutions help retailers blend in- enables Retailers to create and manage interactive as Nordstrom, PacSun, ASOS and ASICS, can maximize store and online channels to deliver seamless shopping floor plans and planograms for their retail locations conversions and reduce chargebacks. Forter builds trust experiences. Store App: All-in-one retail clienteling at scale. RenderDraw also facilitates the validation of between retailers, issuing banks and card networks, solution that empowers store advisors with clienteling, retail compliance by comparing actual layouts against resulting in the highest approval rate, lowest chargeback communication, endless aisle, and store fulfillment planograms using computer vision while also providing rate, and a seamless customer experience. On average, capabilities. ConsumerApp: The easiest way to launch a planogram versioning capabilities within Salesforce enterprises that have switched to Forter see 52% fewer premium native mobile shopping app for your webstore, Learn More > false declines, 82% increase in instant refunds and 80% boosting conversions and revenues. reduction in sign-up/sign in friction. Learn More > Learn More > Introducing poq, the headless native super app platform revolutionizing mobile commerce for retailers. Harnessing native technology, poq drives engagement, community, and sales, seamlessly integrating with Salesforce. With tailored features from personalized recommendations to loyalty programs, poq empowers retailers to deliver superior mobile experiences. Embrace the future of retail with poq and unlock mobile commerce’s full potential today. Learn More > EEMMEEA IA ISSV IV Inndduussttrry By Booookklleet — Rt — Reettaaiill 7
Horizontal ISV 360 (Sales) Sales Sales Productivity Methodology EMEA ISV Industry Booklet — Retail 8
Sales ISVs Conga’s industry leading solutions make your company’s DocuSign is the easier, smarter, and more trusted Transform your Salesforce CRM into a source of truth. revenue more predictable. From quoting, configuring and choice for sales agreement processes. As a trusted The D&B Connect platform offers you a connection pricing products to executing, fulfilling, expanding and market leader within our space, DocuSign empowers to the D&B Data Cloud – the world´s largest referential renewing contracts, our technology and holistic approach Salesforce customers to transform manual, error-prone, database with more than 500 million companies. manages revenue as a lifecycle, making it automated, cross-function agreement processes into streamlined, D&B Connect empowers revenue leaders to make integrated, and – most importantly – more intelligent. automated workflows with intelligence to unlock the better decisions by simplifying the complex burden Learn More > value that can drive your business forward faster. of data management and instilling confidence in the DocuSign solutions are easy to deploy, simple to use, accuracy of enterprise CRM data. and intelligently combines customer and contract data Learn More > within platforms your teams are already using. Learn More > Plauti’s Data Action Platform boosts sales teams’ Titan offers a full Suite of No-Code Applications built productivity by unlocking the full potential of automation. for Salesforce: from Contract Lifecycle Management From updating records in bulk and enriching accounts (Document Generation, E-Sign, Redlines) to Dynamic with valuable data, it not only simplifies everyday Forms & Interactive Portals (Customer, Partner, operations but helps teams to go above and beyond Employee…), Web/Email surveys or even File Management with customer relationships. With ChatGPT integration, & Complex Business Automations Titan helps any teams can create highly personalised emails in seconds, company go-to-market 5X faster, Slash expenses increasing engagement and stronger connections. by 50% and solve any use case on the planet. Learn More > Learn More > EMEA ISV Industry Booklet — Retail 9
Sales ISVs Introhive’s AI-powered Client Intelligence Platform Highspot empowers go-to-market teams with coaching, Together, Seismic and Salesforce enable firms to grow automates the capture and enrichment of client data, training, content management, and AI-driven analytics, trusted relationships with a unified set of capabilities and unlocks complete visibility into your firm’s ensuring swift decision-making and enhanced sales that help client-facing professionals customise content, relationship network. Armed with these relationships, performance for precise deal closure. Seamlessly simplify meeting preparation, utilise insights to improve Introhive enables firms to drive collaboration, identify integrated with Salesforce Sales Cloud, Slack, and Service buyer experience and close deals faster all with trust, new business and cross-selling opportunities, and deliver Cloud, Highspot utilises Digital Rooms for personalised security and compliance as the foundation. the collective knowledge and expertise of your firm buyer interactions and insightful customer engagement Learn More > to your clients. analytics. Trusted by industry leaders like Docusign, Learn More > Glassdoor, Office Depot, Resolute Investment Managers, and Finastra. Learn More > Upland Altify simplifies selling through better connection, Korn Ferry Sell is a powerful solution that helps you Showpad aligns Sales and Marketing teams around clarity, and collaboration – connecting sellers to implement effective sales strategies. Based on the world- high-impact interactions - unleashing organisations’ customers’ goals, and buying processes. Our applications class Miller Heiman sales methodology, our AI-powered ability to accelerate revenue growth. By leveraging are 100% Salesforce native and help revenue technology and seamless integration with Salesforce our dynamic recommendation rules, customers teams generate customer value and grow revenue. aligns your sales actions with your customers’ needs and can surface the right content at the right time. Altify is the only vendor at intersection of strategy, expectations. Learn from your top performers and scale Learn More > methodology, and technology to ensure you win more their success across your sales team with Korn Ferry Sell opportunities, and grow revenue in your key accounts. to deliver consistent revenue growth to your business. Learn More > Learn More > EMEA ISV Industry Booklet — Retail 10
Horizontal ISV 360 (Service) Customer Contact Centre Solution Experience and Telephony Integration EMEA ISV Industry Booklet — Retail 11
Service ISVs Cloud Coach is the go-to solution for enterprise-class With Unbabel’s AI-powered language operations platform, Customer Onboarding & Success, Professional Services all support agents instantly become multilingual, fostering Automation (PSA), and Project Portfolio Management meaningful customer relationships worldwide. Seamlessly (PPM). Built 100% natively on Salesforce, Cloud Coach integrating with Salesforce, Unbabel removes language provides an all-in-one platform for professional services barriers, combining machine translation and human organisations to visualise their full customer journey and expertise for real-time, multilingual conversations. ensure profitable customers from contract-signature Enhance global customer experiences, boost agent to renewal. productivity, and reduce costs, ensuring consistent, Learn More > high-quality support across all digital channels. Learn More > Reputation Studio by 1440 revolutionises omnichannel Sprout Social is a social media management solution, customer review and Q&A management for Service blendsing social data with Salesforce C360 so brands Cloud users in EMEA. Our native solution seamlessly can optimise every touchpoint. With a unified codebase, integrates with Salesforce Service Cloud to centralise Sprout offers rapid innovation and time-to-value. brand responses, prioritise cases, and gain valuable Integrations across Service, Marketing, Sales, Slack, insights. With real-time alerts and performance tracking, and Tableau deliver comprehensive, world-class social we help brands elevate customer satisfaction and brand engagement and enable cross-team collaboration – reputation across channels like Google My Business, all within Salesforce. Trustpilot, and more. Learn More > Learn More > EMEA ISV Industry Booklet — Retail 12
Service ISVs RightAnswers is an AI-driven, connected knowledge Sprinklr’s Salesforce Connector provides a comprehensive ServiceMax delivers a 360-degree view into the installed management solution for enterprise contact centres social care experience for Sprinklr users directly in base, service contracts, and asset data to maximise and help desks that improves the agent and customer Salesforce, supporting omnichannel case management. equipment uptime and reduce maintenance costs. experience by enabling organisations to create a trusted This integration offers a seamless blend of public and Our asset-centric solution, natively developed for knowledge sharing culture. Knowledge can be quickly private data, creating a 360° view of customer needs. Salesforce Field Service, empowers customers to accessed from Salesforce and other data repositories, It empowers agents with unified desktops, AI bots for maximise equipment uptime, reduce costs, grow service reducing call times and boosting service quality. self-service, collaboration tools, and unified analytics. revenue, and deliver an exceptional customer experience. Learn More > By improving customer satisfaction, streamlining Learn More > workflows, and personalising interactions, Sprinklr significantly enhances the customer service experience. Learn More > Upland InGenius CTI software helps contact centre Natterbox is a leading contact centre solution that’s Talkdesk for Service Cloud Voice provides an all-in-one agents provide a personalised customer experience while exclusively built for Salesforce, offering an integration CRM and contact centre solution that joins phone, digital reducing call handle time. Whether you’re looking for a with Service Cloud and Service Cloud Voice. We help channels, and CRM data seamlessly within the Service classic CTI solution or an enterprise connector to power Salesforce-first companies to personalise their caller Cloud console. All while relying on fully embedded Salesforce Service Cloud Voice, Upland InGenius has a journeys and boost productivity for their service teams. Talkdesk functionality. solution. Connect Avaya, Cisco, Genesys, and Asterisk With key CTI and contact centre features including Voice, Learn More > phone systems with Salesforce. IVR, ACD, click-to-dial, call recording, call routing, mobile, Learn More > SMS, voice transcription, speech analytics, and dialer. Learn More > EMEA ISV Industry Booklet — Retail 13
Service ISVs Five9 for Service Cloud Voice BYOT combines the power The Aircall-Salesforce integration uses the data held of Five9 telephony seamlessly within the Salesforce Omni- in Salesforce to bring context to your interactions and Channel widget to provide a single, intuitive user interface improve your customer experience. The Aircall CTI lets to boost productivity and improve customer service you customise your integration to determine how and interactions. Reduce the learning curve and empower when to log calls, enabling you to focus on what matters agents to focus on customers rather than the technology, most: winning deals and keeping your customers happy. through the Service Cloud Voice environment. Learn More > Learn More > CX Cloud from Genesys and Salesforce – a jointly Deliver exceptional agent and customer experiences released, native solution combining a unified, AI-powered with a fully integrated Salesforce and contact agent workspace in Service Cloud with enterprise centre solution that seamlessly unifies voice, AI contact centre and workforce engagement management (conversational, virtual assistant, voicebot, chatbot), capabilities from Genesys Cloud. Through Genesys Cloud, digital channels and CRM data within Service Cloud. the #1 AI-powered experience orchestration platform, Learn More > Genesys delivers the future of CX to your Services ISV customers. Learn More > EMEA ISV Industry Booklet — Retail 14
Horizontal ISV 360 Marketing Commerce Employee Engagement 15
Marketing ISVs The Airship App Experience Platform (AXP) combines Marketers can now harness the full potential of The Blackthorn Engagement Suite is designed to enhance cross-channel customer journey orchestration, app UX Salesforce’s robust data, analytics, and delivery your CRM with critical customer engagement data experimentation, App Store Optimisation (ASO) and capabilities alongside Movable Ink’s content through multiple channels like events management, no-code native app experience creation to give brands a personalisation tools, Studio and Da Vinci. Movable virtual registration, attendee engagement, and real- complete set of solutions to optimise the entire mobile Ink has partnered with Salesforce Marketing, Data, and time impact reporting. Our savvy, Salesforce-native app customer lifecycle. Airship’s real-time, bi-directional Commerce Clouds to strengthen customer relationships apps extend your CRM functionality, so you have the data integration with Salesforce Marketing Cloud through the power of automation and innovative content live, actionable data needed to communicate with (SFMC) Journey Builder makes it simple to create, trigger personalisation. Movable Ink allows you to transform your stakeholders through Marketing Cloud, Account and optimise Airship messaging and no-code native Salesforce data into personalised content, maximise your Engagement, or any Salesforce-connected marketing tool. experiences like onboarding flows, preference centres Salesforce investments, and eliminate tedious campaign Learn More > and surveys, with all resulting data becoming immediately and creative work. actionable everywhere. Learn More > Learn More > Bynder’s digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. We are the brand ally that unifies and transforms the creation and sharing of assets. We work with leading brands like Shell, Tommy Hilfiger, Pernod Ricard, Siemens, Spotify, and more. Learn More > EMEA ISV Industry Booklet — Retail 16
Marketing ISVs With Salesforce Marketing Cloud integrated into Attentive® is the AI marketing platform for leading brands, optilyz is Europe’s leading direct mail automation CoreMedia Content Cloud DXP, brands are ready to designed to optimise message performance through 1:1 software. Letters, postcards and self-mailers can be start creating and optimising personalised customer SMS and email interactions. Infusing intelligence at every integrated into cross-channel marketing in a data- experiences. Import Salesforce personas and segments stage of the consumer’s purchasing journey, Attentive driven and personalised way via seamless integration or use data insight from Salesforce to design new ones empowers businesses to achieve hyper-personalised into Salesforce Marketing Cloud. Automations of print inside CoreMedia. Pull real-time product information communication with their customers on a large scale. campaigns also enable an agile control of the channel. from Salesforce Commerce and automatically update Leveraging AI-powered two-way conversations, and Europe’s most innovative companies as well as large content across global digital platforms through enterprise-grade technology, Attentive drives billions in retailers use optilyz to manage print mailings like digital CoreMedia Content Cloud DXP. online revenue for brands around the globe. performance channels. Learn More > Learn More > Learn More > SalesWings is the maker of the B2B Studio for the DESelect is the marketing optimisation platform (MOP) Sprout Social blends social data with Salesforce C360 Salesforce Marketing Cloud. We help our clients track for Salesforce. DESelect helps marketers drive more so brands can optimise every touchpoint. With a unified 360° digital lead activity and provide a set of clever tools revenue with high efficiency, through segmentation, codebase, Sprout offers rapid innovation and for lead intelligence, prioritisation, insights and reporting. frequency optimisation, and search. Our turnkey platform time-to-value. Integrations across Service, Marketing, Plug-and-play 360° customer journey tracking including offers full integration with Marketing Cloud. Sales, Slack, and Tableau deliver comprehensive, real-time website tracking, campaign and content tracking Learn More > world-class social engagement and enable cross-team as well as flexible custom event tracking. collaboration – all within Salesforce. Learn More > Learn More > EMEA ISV Industry Booklet — Retail 17
Employee Engagement ISVs Mployee by Bullhorn transforms the management of Bullhorn Workforce Management (FKA Sirenum) is the Byner is a frontrunning solution especially designed for middle office processes for the staffing and recruiting leading solution for staffing firms to manage their shift- Project Staffing, Permanent Placement and Contract industry natively on the Salesforce platform. Purpose- based workforce, helping organisations transform their Recruitment in Europe. A trusted backbone to durably built to handle the complexities of the most demanding business operations by streamlining staff management engage with customers, suppliers and talent throughout and innovative recruitment agencies, Mployee powers to save costs, reduce risks, and increase revenue. Our the entire journey. From lead gen and inflow of key functionality such as rates management, labor Salesforce-native solution enables management to save professionals to deployment and invoicing. Combined agreements, time registration and approval, and time valuable time in scheduling shifts, managing compliance, with their dedicated partnership and inspiring community, interpretation in order to drive faster and more efficient monitoring staff, and processing payroll. Byner is your catalyst for growth in Staffing & Recruitment. payroll and invoicing. Learn More > Learn More > Learn More > With Flair HR built on Salesforce, you don’t just get Seven20 is the fastest growing Recruitment CRM/ a software solution; you get a partner committed to ATS built on Salesforce. Seven20 enables Recruitment driving positive change within your organisation. Tailored agencies to leverage the full power of the world’s #1 CRM for midmarket and large businesses, Flair HR offers an platform in order to solve the biggest challenges they easy-to-use solution capable of covering high complex face, like: user adoption and data quality; rigid/manual HR processes through individual configurations and the processes; siloed tech and data. Enabling them power of the Salesforce platform. By embracing our core to analyse, learn, innovate and scale forever. values of empowerment, inclusivity, and transparency, and Learn More > leveraging our innovative features, you can elevate your HR experience and unlock the full potential of your workforce. Learn More > EMEA ISV Industry Booklet — Retail 18
Commerce ISVs Introducing poq, the headless native super app platform Zenkraft extends the value of Salesforce Commerce enosix is an independent software provider focused revolutionising mobile commerce. Harnessing native Cloud through our growing network of integrated Parcel, on transforming the way companies integrate with SAP. technology, poq drives engagement, community, and Same Day, and LTL providers, powering: 1) Accurate Companies around the world rely on enosix to enable sales, seamlessly integrating with Salesforce. With tailored cost estimates and delivery options at checkout for seamless access to SAP data and SAP processes from features from personalised recommendations to loyalty increased conversion 2) Salesforce Order Management to Salesforce providing increased selling time and better programs, poq empowers retailers to deliver superior encompass fulfillment operations - Enhanced site traffic customer engagement. All of these capabilities are mobile experiences. Embrace the future of commerce with with real-time order tracking and branded notifications delivered in a fraction of the time compared to traditional poq and unlock mobile commerce’s full potential today. 3) Self-service returns for improved customer loyalty and integration approaches. Learn More > reduced WISMO queries Learn More > Learn More > Salsify is the global leader in product information Adyen is the financial technology platform of choice for Unlock 100% of your product catalog and sell more with management - delivering great product experiences leading companies. By providing end-to-end payments Threekit’s suite of 3D Configuration, Virtual Photographer across digital channels. From B2B, DTC, Wholesale, and capabilities, data-driven insights, and financial products in (2D), and Augmented Reality solutions. in-store, we empower manufacturers and retailers to a single global solution, Adyen helps businesses achieve Learn More > sell higher volumes of products, across a wider range their ambitions faster. Adyen is also the largest payment of channels, by centralising, managing, and creating partner for SFCC. the product content required to meet the unique Learn More > requirements of each unique channel. Learn More > EMEA ISV Industry Booklet — Retail 19
Commerce ISVs Digital River empowers ecommerce brands to confidently Bynder’s digital asset management platform enables accelerate growth in more than 240 markets worldwide. teams to conquer the chaos of proliferating content, The speed of business has accelerated, and B2B The company connects brands and buyers directly, staying touchpoints, and relationships in order to thrive. We are companies are under tremendous pressure to grow behind the scenes to manage international payments, the brand ally that unifies and transforms the creation omnichannel sales and revenue. That means having the tax, fraud, compliance, and localisation. Customers also and sharing of assets. We work with leading brands like right pricing process to ensure alignment across sales, leverage Digital River’s global logistics network to enable Shell, Tommy Hilfiger, Pernod Ricard, Siemens, Spotify, finance, and customers. Zilliant Price Management & fast, low cost, local and cross-border shipping and returns. and more. Optimisation solutions put pricing at the heart of your Digital River is global commerce, simplified. Learn More > business to drive efficient growth, protect margin, Learn More > automate pricing approvals, and track performance. Learn More > Forter is the Trust Platform for digital commerce. Supercharge your Salesforce instance with Celebrus We make accurate, instant assessments of trustworthiness CDI – eliminate your digital data gaps and build across every step of the buying journey so enterprises can actionable profiles for anonymous consumers. Capture deliver superior experiences for their consumers. Our deep comprehensive digital data across devices, channels, understanding of identity and use of automation is why domains, and time, without tagging or any limitations, to Nordstrom, Farfetch, Adidas, Priceline, and leaders across ultimately drive better campaign results. Leverage machine industries have trusted us to process more than $500 learning-based signals and lightning-fast connections to billion in transactions. On average, enterprises who have Salesforce. Strengthen your brand-consumer relationship switched from alternatives to Forter see 46% fewer false effortlessly with Celebrus CDI for Salesforce. declines, 72% fewer chargebacks, and a very immediate Learn More > revenue uplift. Learn More > EMEA ISV Industry Booklet — Retail 20
Commerce ISVs TradeCentric is a global leader in connected commerce, Yottaa allows Salesforce Commerce Cloud customers to allowing suppliers on all versions of Salesforce Commerce optimise, protect, and monitor their eCommerce sites by Cloud to connect directly to their buyers procurement gaining more control and flexibility over their third-party systems through PunchOut, purchase order, and invoice tech stack. Through third-party application sequencing automation. 40% of all B2B transactions originate in and monitoring as well as prefetch and caching, a procurement platform, and in 2023, TradeCentric Commerce Cloud customers can provide an optimised managed purchasing revenue totaling over $40 billion experience to their own customers leading to higher across 40 different currencies, including €25 billion. conversion rates. Learn More > Learn More > Attentive® is the AI marketing platform for leading brands, designed to optimise message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalised communication with their customers on a large scale. Leveraging AI-powered two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Learn More > EMEA ISV Industry Booklet — Retail 21
IT Infrastructure ISV 360 Backup Devops & Data Integration Security Usage and Adoption EMEA ISV Industry Booklet — Retail 22
IT Infrastructure ISVs Own protects mission-critical SaaS data for hundreds of Store & process Salesforce data in more countries, Odaseva delivers the strongest data security solution products that allow you to: 1) Recover: Protect data and while staying compliant. InCountry provides Salesforce for enterprises running on Salesforce, safeguarding metadata with automated backups and rapid recovery. customers with the tools and controls necessary to expand confidentiality and integrity of critical business 2) Accelerate: Propagate data to sandboxes for quicker into new regions and countries requiring greater data information. The Odaseva Enterprise Data Security innovation and establish anonymised environments for residency compliance. Migrate to new Hyperforce and Platform ensures business continuity, regulatory development, testing, and training. 3) Archive: Preserve Salesforce on Alibaba Cloud orgs while maintaining global compliance, and protection against threats to Salesforce data in archives with customisable retention policies, reporting with real-time, anonymised cross-border syncing. data. It is designed and built specifically to solve the ensuring compliance and simplified reporting. Learn More > complex challenges of large-scale global organisations. Learn More > Learn More > WithSecure™ Cloud Protection for Salesforce safeguards AppOmni provides continuous monitoring and visibility your Salesforce environment against advanced malware of configurations, activities, permissions and data access and phishing threats. The natively integrated solution within Salesforce environments. Security, Compliance, has been developed with Salesforce. Deployed instantly, and IT teams can detect real-time threats in their it ensures safe and undisrupted digital services for public Salesforce and SaaS ecosystem. The combination of ecosystems and citizens. Comprehensively certified AppOmni with Salesforce Shield Event Monitoring equips and reviewed solution meets the high standards for security teams with tools to effectively manage security sensitive data management in the highly targeted posture across Salesforce. Stop misconfigurations and digital public sphere. preventable mistakes by end users. Learn More > Learn More > EMEA ISV Industry Booklet — Retail 23
IT Infrastructure ISVs Vigience helps companies to bridge the gap between Copado Solutions is a leading provider of Salesforce Deploying an IT and security-compatible data quality Salesforce and SAP. Their Salesforce App, Vigience Release Management and Continuous Delivery Platform. solution is crucial. IT departments and CISOs must Overcast, enables business processes across system We provide a complete Release Management solution with prioritise providing business lines with efficient solutions boundaries and provides ready-to-use application content Agile Continuous Delivery, Version Control, Automated that meet their needs without compromising security to integrate SAP and other ERP systems with Salesforce Deployments, Automated Regression Testing, Rollbacks, or overloading the IS. Among these, customer data within days. Overcast can be deployed as a complement Automated Compliance Scan, Scheduled Metadata management requires a 360-degree view and quick to MuleSoft or as a standalone solution in your Salesforce backups and more. Copado allows customers to maximise database access. DQE offers tailored solutions: DataQ for org. Vigience provides 150+ out-of-the-box integrations their Salesforce investments by increasing speed, quality real-time data validation and optimisation and Unify for (UI, business logic + integration) that work with public and efficiency of their developments on Salesforce. easy deduplication and database merging. APIs on the SAP side (zero SAP footprint). Learn More > Learn More > Learn More > Panaya ForeSight enables Infrastructure & Data Security enosix is an independent software provider focused on Elements.cloud is the Change Intelligence platform that companies the ability to swiftly adapt and react to the transforming the way companies integrate with SAP. helps you accelerate your time to value from Salesforce. ever-shifting market. However, these companies may Companies around the world rely on enosix to enable It enables you to manage org complexity, reduce tech encounter significant challenges when implementing seamless access to SAP data and SAP processes from debt, and improve your documentation. This allows you changes in their business systems, slowing down their Salesforce providing increased selling time and better to make intelligent change decisions, with confidence. innovation pace. customer engagement. All of these capabilities are Changes are implemented faster. Rework is reduced. Learn More > delivered in a fraction of the time compared to traditional User adoption soars. integration approaches. For more information visit Learn More > www.enosix.com. Learn More > EMEA ISV Industry Booklet — Retail 24
IT Infrastructure ISVs Enable your users with a Centralised Knowledge Base, WalkMe, the leading digital adoption platform, overlays delivering timely contextual information from any source. on any application including all Salesforce offerings, to Seamlessly integrated within the Salesforce Platform and identify where workflows are challenged and provide the accessible across any device. Decrease support inquiries personalised guidance and automation necessary to help by 70%, enhance productivity, reduce risk of non- your people get the job done. Time to value is measured compliant users. Foster progress through comprehensive in weeks as adoption surges and compliance risk is monitoring of content utilisation and app engagement mitigated on critical workflows. WalkMe is designed for from rich, well structured, secure data stored in your the scale, governance, privacy and security demands of trusted Org, with in-built analytics. Use cases | User enterprise customers with the industry’s best professional Onboarding, Knowledge management, Change service and support. Trusted by over 2000 global management and Sales/Service Enablement. customers and 27% of the Fortune 500. Learn More > Learn More > InsideBoard AI is an AI Success Copilot Platform for Change management and Operational Excellence. It is a SaaS solution that ensures Customers Transformation Success by pushing employees to take actions to be onboarded on Salesforce or other systems. This solution is KPI driven and its AI tool personalises coaching and communication. Learn More > EMEA ISV Industry Booklet — Retail 25
Ready to start working with Salesforce ISVs? Visit their listings on AppExchange.com or get in touch with your Salesforce Account Executive to learn more! The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an EMEA presence with in-region support for our customers.