Solve It Story - Vidyard/Sophos

Tales of Customer Succes猠⠀ from Our Partner: Solve†⠀ It Stories How Vidyard helped Sophos increase†⠀ its viewership by over 225%. The Challenge㨀਀ Sophos is leading global cybersecurity company that provides managed detection and response services and†⠀ a complete portfolio of endpoint, network, email, and other security solutions to defeat cyberattackers. The Sophos support team needed to provide a consistent location where customers could 昀椀nd accurate expert content on Sophos’ products਀㠀 The Opportunity㨀਀ Organizations often need a centralized location for customers to 昀椀nd high-quality video content they†⠀ Vidyard is an integral can trust਀㠀 tool in our video production strategy, as it How do they .. gives us the flexibility to Create a hub page with a custom search feature for customers implement our technical Gather analytics to help improve content requirements while Make it easy for customers to access both videos and being simple and well- other support content like blog posts and articles਀䤀 thought-out enough to not require code editing In the case of Sophos, it needed to create a site that served as a centralized location for quality content and for minor changes. allowed it to implement its own search engine. Florentino Sanche稠⠀ Sr. Director, Digital Customer Support ☀਀ Global Support Readiness