Telecommunications

APAC ISV Industry Booklet Telecommunications

Welcome to the APAC ISV industry booklet for telecommunications 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer-facing technology. To achieve this, initiatives to improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on the same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. The AppExchange has over 7,000 apps and certified consultants. This curated booklet highlights some of the ISV solutions in telecommunications that have the ability to execute in Asia Pacific. Chris Horn RVP ISV Sales APAC Salesforce

Telecommunications ISV 360 ERP Asset management Project Document management generation Contact CMS / CX centre APAC ISV Industry Booklet — Telecommunications 3

Telecommunications ISVs ISVs that have a strong, proven use case for the industry Telecommunications companies can digitize work in Salesforce with Conga’s With ServiceMax, service technicians can be more efficient in troubleshooting cell document, contract lifecycle management (CLM) and e-signature applications. towers, base transceiver stations, transmission lines, and more, improving network Conga standardizes and optimizes contracts at scale, streamlines workflows, and uptime for carriers and cell service for end customers without compromising on increases customer satisfaction through decreased transaction times or self-service safety compliance. While telecom service providers gain from higher service capacity e-commerce. and revenues, carriers can scale their network operations by leveraging third-party contractors to support seasonal fluctuations. Learn More > Learn More > Is your document generation smart? Modern telecommunications providers use DocuSign Agreement Cloud for Salesforce helps businesses streamline how they their statements and other communications to drive incremental, profitable sales prepare, sign, act on and manage vital documents such as customer onboarding to customers. Learn how market leaders generate sophisticated, multi-channel contracts, HR documents, force majeure, as well as vendor/subcontractor communications such as proposals, contracts and statements that drive profit while agreements - all integrated with Salesforce. With DocuSign, organisations can do maintaining the highest levels of trust/compliance with SmartCOMM and Salesforce. business faster with less risk, lower costs, and better experiences for customers, Learn More > partners, and employees. Today, over a million customers and more than a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives. Learn More > APAC ISV Industry Booklet — Telecommunications 4

Natterbox gives telco organizations the tools to offer exceptional customer From small cells to fiber to towers, Sitetracker powers the rapid deployment of experience over the phone and enables meaningful conversations. By providing telecom infrastructure around the globe. We help telecom leaders digitize project, agents with a 360 view of the customer when they call in, Natterbox helps telecom asset and field service processes together in one platform. Easily manage the entire companies improve efficiencies and productivity by providing insight into all project lifecycle, streamline workflows, automate forecasts, and deliver key data previous interactions. Using Salesforce information, Natterbox can deflect calls by insights that create operational efficiencies, improve business outcomes, allowing customers to get live updates on their bills, usage and connectivity status. and accelerate deployments. Learn More > Learn More > Medallia Experience Cloud (MEC) is a leading experience management platform for FinancialForce Professional Services Cloud and ERP Cloud complete the end-to-end telco providers. MEC captures customer feedback, uses AI to analyze the data, and customer journey for B2B telco companies. Combined with Salesforce, they deliver together with Salesforce, enables employees to take action to improve customer a single solution for the whole customer experience. This ensures accurate quoting experiences at enterprise scale and in real time. MEC delivers measurable loyalty and forecasting improves project delivery success, optimizes inventory and order benefits, including higher customer retention, increased lifetime spend and reduced management, and streamlines billing and revenue management. churn. Learn More > Learn More > APAC ISV Industry Booklet — Telecommunications 5

Sitecore is the leading provider of end-to-end digital experience software. Unifying data, content, commerce, and experiences, our SaaS-enabled, composable platform empowers organizations to deliver unforgettable interactions across every touchpoint. Our solution provides the cutting-edge tools brands need to build stronger connections with customers while creating content efficiencies to stand out as transformation and innovation leaders. Learn More > Vonage Contact Center for Salesforce is the 100% native global business cloud telephony system for the world’s leading CRM platform. The highest rated voice solution (over 730 five-star reviews) on the AppExchange, it enables personalized client relationships at enterprise scale, super-charges agent productivity from white glove to high volume support, and provides artificial conversation intelligence (AI) to enhance every touch point on every interaction. Learn More > APAC ISV Industry Booklet — Telecommunications 6

EEnnjjooy ry reeaaddiinng ag abouboutt ttheshesee a appppss?? WWaannt tt to fo fiinndd ouout mt moorree?? AppExchange is the most trusted enterprise cloud marketplace with over 7000 apps ForFor m mororee in infforormmaattiionon on on A AppppEExxcchhaannggee and certified consultants to help you extend Salesforce in any department and industry. ssooluluttioionnss,, ddrroop up us a ls a liinnee o or gr geet it in tn toouucchh AppExchange apps have 10M+ installs and more than 117K customer reviews to help you wwiitth yh yoouur Sr Saalleessffoorrcce Ae Accccoouunnt Et Exxeeccuuttiivvee solve critical challenges and make smarter business decisions . The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an APAC presence with in-region support for our customers. APAC ISV Industry Booklet — Telecommunications 77

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