LETTER FROM THIS MONTH THE EXCHANGE THE EDITOR SPRING 2023 Finding the right partner expert just got easier. Introducing a whole new way to find the right certified consultant and expertise for your business needs Happy 5-year Our new discovery tool features step-by-step prompts that help you define your needs based on your challenges and goals. Search for experts based on customer anniversary to ratings, industry, business size, and use case. Then, visit the AppExchange listing for “The Exchange.” a more detailed view featuring credentials, contact information, and testimonials. Learn more I have worked on “The Exchange” for over three years now, and the last two years have been spent as Editor-in-Chief. We are a small but mighty team of storytellers, writing and designing content that we hope will inspire our readers to integrate even further into the AppExchange ecosystem. Like you, “The Exchange” has endured This issue covers major AppExchange a period of great change. We have milestones, including an interview with successfully adapted and evolved one of the founding members of through a global pandemic, and social, “The Exchange,” a customer testimonial political, and economic crises where about how AppExchange has helped seemingly every day brings a massive one customer’s trajectory, and shift. It is challenging to publish a reflection on how Salesforce Labs a quarterly publication when there are Apps have transformed. We also take so many day-to-day changes, and I am a look back at TDX and hear from so proud of our team’s ability to do Salesforce Ben. this while remaining sensitive to what Thank you for making these five years is going on in our world. None of this possible. We look forward to the next would be possible without you, our five, continuing to bring educational, devoted customers, providing feedback actionable, and interactive content on what content is most relevant and to you. helpful to you. Cheers, Amanda O’Reilly 3