The Medallia Experience Cloud is a customer experience platform, which brings Odigo delivers cloud contact centre solutions to enterprise customers in over 80 together the best capabilities for collecting voice-of-customer feedback and signals, countries worldwide. As a leader in Natural Language Processing, Odigo helps analysing the results and bringing insights to employees for customer-centric action. businesses to automate the qualification of customer calls and manage interactions With the Medallia Sales & Service Experience integration application, this outside-in with their customers. As a Service Cloud Voice Telephony Partner, Odigo drives view of the customer can be unified with Salesforce data to ensure that employees personalised customer interactions across any channel, combining data-driven are aligned with customers, drive higher customer loyalty, and improve design with Einstein AI. business outcomes. Learn More > Learn More > Complete the true 360° view of your customers by connecting, managing, and Natterbox delivers global cloud telephony, 100% embedded in Salesforce. analysing customer reviews and questions with nearly 50 integrations including: Natterbox empowers businesses to use live CRM data to deliver personalised Amazon, Google My Business, Google Play Store, Apple App Store, Ocado, Trustpilot, phone journeys, with high call quality, around the globe. Natterbox enables you to Bazaarvoice, PowerReviews and Yotpo. Reputation Studio aggregates reviews into a increase efficiency, improve productivity and enhance the customer experience. single dashboard, enabling direct engagement and unlocking AI-powered Plus, Natterbox Freedom offers a transformative interface with the ability to work customer insights. wherever you want, from any device you want. Learn More > Learn More > EMEA ISV Industry Booklet — TTH 12