CUSTOMER SERVICE ADVICE RAHUL SHIRGOPIKAR GADI SHAMIA HEAD OF PRODUCT MANAGEMENT CHIEF OPERATING OFFICER If you’ve reached this point and feel overwhelmed, don’t worry. AND CUSTOMER SUCCESS TALKDESK SMS-MAGIC Transforming your customer service is a long process for many companies, but you don’t have to do everything at once. Each of Look for solutions that work What are you trying to achieve with our partners interviewed for this e-book delivered some sage advice with existing systems with customer service? Determine your on what you can do to start moving toward an amazing service minimum change. Make sure goal, because if there’s no number, experience for your customers. all conversations are captured there’s nothing to measure against. automatically within the customer Then analyze your customer record. And when conversations service interactions so you can are initiated from multiple support your goals. channels, they should be retained and stored in the customer record. 18