TOM DIVITTORIO GADI SHAMIA CHIEF PRODUCT OFFICER CHIEF OPERATING OFFICER JEFF GROSSE MAPANYTHING TALKDESK SALESFORCE MVP The feedback loop exists all the way Technology is developing so fast If you’re not going to build a really SUCCESS COMMUNITY > TWITTER> through. We’re an AppExchange that products that used to be robust customer service to solve Jeff is a Salesforce MVP, cloud fanatic, Salesforce company, so if we don’t provide simple and reliable don’t work all those errors, your customers are admin turned consultant, and Evernote and good service for our customers, the time. What are the odds of any going to leave you, because you’re Disney freak. He has Salesforce Administrator, Advanced Administrator, Developer, Service they can go onto AppExchange, of your food delivery services going not the only food delivery company Cloud Consultant, and Sales Cloud Consultant and write a review. The customer wrong? There are real odds because in the industry. Even the more certifications. has a voice. It comes in the form there’s a restaurant on one side, established companies experience Listen to Jeff’s interview below with Josh of ratings. a driver on another side, a diner that with new technologies. The Goldlust to learn more about Salesforce on the other side. The transaction only way to prevent the two or three LiveMessage and what it can do for the In most industries, there’s now becomes more complex and they percent churn that you have from customer experience at your company. some format for the customer to become more experimental. If this error is providing great customer provide their feedback. And so I you understand that, you also service where a problem occurs. think that the metrics you can look understand that you’re going to at are what your social score is, and make errors. what your ratings are. And obviously, that translates into more traditional metrics like revenue and such. LISTEN TO INTERVIEW 17