VINCENT CABRAL JAKE FABBRI JEFF GROSSE VP PRODUCT, NINTEX VICE PRESIDENT, MARKETING, FONTEVA SALESFORCE MVP The pace of innovating is definitely one of the biggest Innovation is hard and can be painful at times. Being the first TRAILBLAZER COMMUNITY > struggles. There needs to be a balance of solving at something can certainly be painful because nobody else has TWITTER> problems quickly while keeping a clear vision of done it. But if it were easy, everybody would do it. There’s a quote Jeff is a Salesforce MVP, cloud fanatic, the bigger picture. Create a framework that allows from Marc Benioff that our CEO quotes when it comes to this: Salesforce admin turned consultant, new customers to adopt quickly, but also gives the “You have to get to the future first, and meet your customers and Evernote and Disney freak. enterprise confidence that the product will not break. when they’re ready to arrive there.” That’s a mantra for us. He holds Salesforce Administrator, Advanced Administrator, Developer, TAKEAWAY Service Cloud Consultant, and Sales Don’t make decisions in a vacuum. Listen to customer Cloud Consultant certifications. needs before making product decisions. NITIN SETH CO-FOUNDER AND CEO, SCREEN-MAGIC The key is to have the customer’s voice Listen to Jeff’s interview with represented, because the technology is only Jake Fabbri to learn about valuable if it’s valuable to the customer. Fonteva and how it keeps up with the pace of innovation. 17