Glance - Industry Ebook [Retail]

Here’s how Glance can help a retail RETAIL organization like yours. Industry Insider Increases CSAT: customer satisfaction. Seeing a friendly face at the right moment is powerful. Improves customer and employee interactions. Companies using Glance see an average satisfaction rating of 97% and improve NPS (net promoter score) as much as 18 points. Drives revenue growth by increasing See how our partner Glance tackles challenges brand loyalty. in the retail industry. From big-picture problems to When customers’ questions are resolved quickly the specific needs of a customer experience SVP, they will come back again and again. Glance has it covered. Glance offers guided customer experience solutions that let your representatives join your customers face to face — inside your website or app — right at their moment of need. Keep reading to learn how Glance could help a customer experience SVP set her company’s brand apart and renew customer loyalty in an increasingly competitive market.