The Solution Glance personalizes the entire ecommerce Resolve issues with journey from human-guided shopping experiences guided support. to face-to-face digital customer support. The Challenge: For purchases that include high-tech, appliances, fitness, or even high-dollar-value fashion, having to contact support when the item isn’t Provide personal shoppers. performing as expected, or has a flaw, The Challenge: When customers are pushed is often a frustrating experience. to self-service or bots to answer questions about The Solution: Glance lets customers and high-value or complex purchases, they are likely service agents see, show, or share anything to get frustrated. They may abandon their to troubleshoot and resolve issues from shopping carts — and your brand — altogether. within a website or mobile app. If the item The Solution: With Glance’s human-guided can’t be fixed, the agent can collaborate shopping experience, customers can raise a digital with the customer on returns and hand for retail associates to shop with them. This replacements within the retailer’s experience replicates the confidence and website or service portals. personalization of shopping in-store with an expert — without ever leaving the context of your website or mobile app. Elevate service offerings. Train brand ambassadors. The Challenge: Competitive pressures, fast-changing The Challenge: Building brand loyalty and trends, and challenging economic conditions can elevating the customer experience requires make hitting sales numbers in the retail world feel constant innovation on the products and like a roller coaster. Competition is even fiercer when services retailers provide. Not only can it be products are high value, have a highly-emotional expensive, but it can be slow to scale. attachment, or have especially complex The Solution: Glance allows retailers to create a purchase processes. marketplace where customers can connect and The Solution: Glance helps you create a white-glove shop with trusted, third-party experts inside the experience for your customers by training retailer’s existing digital properties. Experts can customer-facing employees, brand ambassadors, offer their services on demand, driving new and influencers within your existing shopping experiences that include everything website or app. from styling consultations to technical advice. With Glance, companies improve sales and generate new revenue streams.