The Scenario Glance solves Cecelia’s challenges by helping her to: In this example, let’s imagine how an SVP Increase average sale value and decrease cart of customer experience uses Glance to abandonment rates. develop valuable experiences that create Glance enables a human-guided shopping experience meaningful differentiation and brand love. that customers love. Increase customer satisfaction and deepen brand loyalty. Glance has helped Cecelia increase FCR (first contact resolution), CSAT (customer satisfaction), and NPS (net promoter score) by providing “wow” moments even during difficult interactions. Cecelia CX Accelerate time to market and time to sales. SVP, Customer Experience With Glance, Cecelia’s teams can quickly and effectively transfer knowledge about brands, products, and services with employees, ambassadors, and influencers using the Cecelia is responsible for company’s existing digital properties (website or app). helping the CCO drive Elevate the brand experience. innovative business initiatives Cecelia connects her customers with trusted experts that will elevate the customer Her Goals: Her Challenges: from her company’s ecosystem, allowing them to personally experience, set their brand • Increase revenue opportunities like • Friction in customer purchase join customers in the company’s digital retail properties apart, and renew customer average sales per transaction and support journeys to provide advice, consultation, or support. She can now loyalty in an increasingly • Increase customer/brand loyalty • Pressure to personalize the increase customer satisfaction, brand loyalty, and competitive market. and customer satisfaction shopping experience while • Increase employee effectiveness driving efficiencies profitability with new revenue streams. and efficiency • In-store sales have not returned • Increase employee satisfaction to pre-pandemic levels • Decrease cart abandonment rate • Maintaining a constant connection with the customer with a leaner • Increase gross margin and organization Learn more about Glance total revenue • Differentiate the brand’s CX in a sea of similar digital experiences