How Customers Use Enterprise Cloud Marketplaces To Respond to New Business Conditions | 10 spglobal.com spglobal.com Sheryl Kingstone Research Director, Customer Experience & Commerce Sheryl Kingstone leads coverage for Customer Experience & Commerce at S&P Global Market Intelligence, focusing on the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company’s coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service. Bruce Daley Senior Research Analyst, Customer Experience & Commerce Bruce Daley follows business-to-business (B2B) revenue growth companies in the Customer Experience & Commerce practice at S&P Global Market Intelligence. Key themes for his research include B2B Data, Campaign Management, Account- Based Marketing (ABM), Customer Relationship Management and Salesforce Automation, Sales Enablement, Customer Success and Conversational Revenue. About the authors About S&P Global Market Intelligence S&P Global Market Intelligence’s Technology, Media and Telecommunications (TMT) Research provides essential insight into the pace and extent of digital transformation across the global TMT landscape. Through the 451 Research and Kagan products, TMT Research offers differentiated insight and data on adoption, innovation and disruption across the telecom, media and technology markets, backed by a global team of industry experts, and delivered via a range of syndicated research, consulting and go-to-market services, and live events. About this report A Discovery report is a study based on primary research survey data that assesses the market dynamics of a key enterprise technology segment through the lens of the “on the ground” experience and opinions of real practitioners — what they are doing, and why they are doing it.