Industry Insider - diconium [Manufacturing]

Here’s how diconium helps senior sales engineers MANUFACTURING leverage the power of Salesforce: Industry Insider Enhance Efficiency Accelerate sales cycles with routine task automation, AI, and knowledge base assistance for product customization. Improve Customer Experiences Provide digital support and transparency while simplifying the buying process with AI-driven product recommendations. Optimize Data Utilization Inform strategy, personalize interactions, and tailor customized offers with a clear, unified view of each customer. See how our partner diconium tackles challenges in the manufacturing industry. Accelerate Workforce Enablement From big-picture problems to the specific needs Onboard new hires quickly so they can contribute of a senior sales engineer, diconium has it covered. value to projects sooner. diconium, a part of the Volkswagen Group, is a Salesforce implementation partner that integrates strategic tools, including AI capabilities, into Sales Cloud and Data Cloud. Elevate your success by optimizing Salesforce features and functionality. Keep reading to see how diconium can help senior sales engineers effectively adopt Salesforce to deliver solutions that exceed customer expectations.

The Solution diconium helps manufacturing companies grow Provide scalable and their business by implementing Salesforce. unified data management. The Challenge: As business grows, compiling relevant data across disparate systems makes it more challenging to get an accurate and comprehensive customer snapshot and adapt Enhance efficiency through the sales strategy accordingly. automation and reusability. The Solution: diconium's Data Cloud The Challenge: Manual tasks and siloed systems implementation process provides you with a consume valuable time that could be better spent unified customer view and reduces data retrieval supporting customers, advancing orders, and time. The result: More personalized customer constructing new offers. interactions and faster proposal preparation. The Solution: diconium helps sales engineers automate routine tasks and integrate data into their daily work to provide comprehensive purchase history, increase productivity, and reduce order processing time. Onboard faster for improved collaboration. The Challenge: Complex business environments can cause onboarding new team Improve the customer members to drag on for months, hindering experience. collaboration and diminishing their productivity. The Challenge: A lack of centralized data results The Solution: diconium accelerates onboarding in slower response times and poor transparency, by introducing new hires to collaborative delaying the order proposal process and Salesforce features and AI-driven insights, introducing customer doubt. enabling them to become effective more The Solution: diconium helps manufacturers quickly, enhancing team dynamics. leverage Salesforce features like Sales Cloud, AI, and chatbots to enhance the customer experience with real-time pricing, virtual consultations, and comprehensive purchase histories.

The Scenario diconium solves Tiffany’s In this example, let’s explore how a senior sales challenges by helping her to: engineer can leverage diconium’s Salesforce implementation services to boost efficiency and enhance the customer experience. Automate tasks and efficiently locate data. By automating repetitive tasks and integrating all data into a unified view, Tiffany can quickly respond to customer needs and exceed expectations. Delight customers. A digital sales process with transparency, flexibility, and real-time pricing keeps Tiffany’s customers engaged and Tiffany Schmidt informed, which builds trust and loyalty. Senior Sales Engineer Keep up with changes as the business scales. As the product suite expands, Tiffany can still offer complex, Tiffany is responsible for tailored customizations thanks to easy data access. managing complex sales processes and ensuring customer satisfaction. Her Goals: Her Challenges: Her extensive experience in • Efficiently gather customer • Manual tasks and cross- the manufacturing sector, requirements for accurate and referencing systems reduce strong technical expertise, timely proposal preparation efficiency and accuracy customer-oriented approach, • Streamline negotiations • Fragmented processes and ability to adapt to new • Effectively manage customer impede clear customer challenges make her a key inquiries and change requests communication player on the sales team. • Quickly onboard new hires • Increasing complexity makes data difficult to Learn more about diconium retrieve and maintain