Partner Case Submission Guide

ISV Partner Case Submission Guide This guide will provide examples of common partner cases with a high-level description. We'll also provide tips on how to properly label cases and identify the critical information necessary to help route your case for optimal resolution times. Partner Request Example Case Type to Select Information Needed in Case License - Transfer 10 licenses from Inquiry Type: Partner Program Support - Customer Org IDs Transfer org XXX to org YYY Product: ISV Billing & Order Support - License type to be transferred **Orgs must belong to the Topic: License Swap/Transfer - Quantity of licenses being transferred same end customer** - Swap 10 admin licenses for Inquiry Type: Partner Program Support - Customer Org IDs Product 10 platform licenses Product: ISV Billing & Order Support - Products being swapped Swap **Must be same product type** Topic: License Swap/Transfer - Quantity of products being swapped - Input wrong price or quantity Inquiry Type: Partner Program Support - Service Order # Order Entry on a partner service order that Product: ISV Billing & Order Support - Information that needs to be Revision has been submitted or Topic: Partner Order Errors & amended processed Revisions - Note: Any order revisions are subject to SFDC approval 1