ISV Partner Case Submission Guide Partner Request Example Case Type to Select Information Needed in Case Inquiry Type: Partner Program Support - Customer Org ID Service - My customer org has shut down Product: ISV Billing & Order Support - Relevant Service Order # Disruption - My customer org is missing licenses Topic: Service Disruption - Relevant License Type & Quantity - Indicate the issue is Sev-1 in description - Order submission complete, but Provisioning customer does not see licenses Inquiry Type: Partner Program Support - Customer Org ID - Order submission stuck in "In Product: ISV Billing & Order Support - Service Order # Issues Process" status Topic: Partner Order Errors & Revisions - Order submission placed in "Error" status Reverse - Reversing a cancellation or Inquiry Type: Partner Program Support - Customer Org ID Cancellation reduction order already Product: ISV Billing & Order Support - Service Order # submitted via the COA Topic: Partner Order Errors & Revisions 2