Q: How do I dispute my charges A: Per standard contract terms, all service orders are if I believe there’s an error on non-cancelable by partners after acceptance by Salesforce. It is the responsibility of the partner to my invoice? correctly submit service orders with the COA. If you feel there’s been a mistake on your invoice, Partners can submit a case via the Partner Community here using the subtopic “Invoice Inquiry.” This case should include the customer org ID, invoice details, and the dispute in question. If more than one dispute is being filed, the Salesforce Billing Dispute Template may need to be attached to the case. If required after the case is submitted, our support team will provide the billing dispute template to the partner directly. Q: How do I request contact A: Partners can submit a case via the Partner Community changes to my invoice (billing to correct any incorrect contact information on their invoices. Submit your case here using the subtopic information, responsible “Update Billing Information.” Please outline all the employee, etc.)? incorrect information in the case and the requested change(s). 1. 2. 3. 4. 5. 6. 7. 22