Prior to Acts’ digital transformation, their data was siloed across multiple platforms, and residents felt siloed, too. Today, Acts is a more unified community. The innovative Acts’ Resident Portal displays highly personalized information, there’s a social feed to help community members stay in touch, and the process for ordering resident services is simple and centralized. The best part is, Acts and CRM Science continue to grow together with this Salesforce implementation supporting Acts’ continued growth of three to five new community facilities per year. 470% increase in resident engagement with 3x growth in digital requests by residents attributed to easy-to-use mobile functionality 12% boost in new resident deals – equating to an estimated revenue increase of $16 million. Over 1 million activities and 10 million meals provided to Acts residents annually using the integrated Salesforce platform CRM Science helped Acts create new revenue streams by identifying fees attached to Work Order Line Items In just 5 months, Acts saw a 75% increase in Marketing Cloud journeys across channels, leading to a 210% increase in targeted and personalized communication Bringing data and people together 15