Partner Premier Success Plans Tiered benefits included with program enrollment Partner Technical Support Partner Premier Partner Premier Standard Case Packs Success + Success Manager Benefits Registered (2) Consulting Partner Tier Registered / Silver* Gold Platinum / Strategic Silver (5) Developer Support Severity 1: 1 Hours Severity 1: 1 Hours Severity 1: 1 Hours Support initial Severity 2: 2 Hours Severity 2: 2 Hours Severity 2: 2 Hours 2 business days response time Severity 3: 4 Hours Severity 3: 4 Hours Severity 3: 4 Hours Severity 4: 8 Hours Severity 4: 8 Hours Severity 4: 8 Hours 24/7 toll-free phone support Assigned Success Manager Premier Success Review Partner Premier Success is an annual contract, monthly payment option available * Standard Success Plan takes effect when Technical Support Case Pack allocation is exhausted **Allocated to registered Cloud Resellers only, and is added to SI Program Tier allocation