Partner Premier Success Managers are “Ohana” Uniquely positioned to provide: • Best Practices - provide access to resources which will help Partner enable your Practice teams. Technical CSG Support • Cross-functional Alignment - work with internal stakeholders and advocate on behalf of partners. Partner Partner Partner Account Programs • Case Escalation Management - ensuring implementation issues Manager Success are addressed quickly and accurately. Manager Critical Partner • Red Account engagement - help resolve critical blockers to Incident Enablement Center implementation success. Technology Salesforce Product Services • Success Reviews - evaluating Red Accounts, Case Trends and (TMP) Gap Analysis in order to provide strategic recommendations to drive implementation excellence.