The Scenario Silverline solves Autumn’s In this example, let’s imagine how a patient challenges by helping her: Manage and integrate data sets. experience o昀케cer could use Silverline to Silverline leverages its healthcare and life sciences industry expertise leverage the power of AI, data, and CRM to to enable Autumn’s team to identify Sunstone Health’s target transform patient engagement, save time, population and engage them through the appropriate campaigns. reduce costs, and grow revenue. Users are enrolled in a speci昀椀c journey based on their interaction and preferences, and the team has a visual analysis of the campaign trends. Deliver dynamic emails with individualized messaging. Silverline guides Autumn’s team in setting up personalized patient emails from potential partner clinics with recommendations on Autumn Lief clinicians near a patient based on their availability. By adding a Patient Experience O昀케cer, segmented audience to a curated engagement journey, Sunstone Sunstone Health Hospital Health sees an uptick in scheduling and overall patient satisfaction. Enable a full lifecycle patient experience. Autumn is responsible for the overall Silverline provides a personalized experience by leveraging Data marketing strategy to acquire and retain Cloud to build a comprehensive view of a patient’s health history and patients for Sunstone Health Hospital. interactions, o昀昀ering a range of bene昀椀ts for healthcare providers and patients alike. Data Cloud enables tailored care plans and Her Goals: Her Challenges: personalized treatment options to present a holistic understanding of • Shift data from siloed systems into • Information for contacts is disconnected from existing engagement a patient’s medical journey. a uni昀椀ed view applications, and the disparate systems cause discrepancies in contact Deepen engagement with Einstein AI • Increase patient retention by records. This has led to an in昀氀ux of inconsistencies, decreased employee Sunstone Health provides a personalized experience by leveraging improving outcomes and satisfaction scores, and lower-than-desired patient satisfaction surveys. satisfaction • The infamous “swivel-chair” syndrome from working among several Einstein AI to communicate with patients through their preferred channels with relevant content to ensure satisfaction from the time of • Advance engagement by providing di昀昀erent engagement tools and not being able to track appropriate metrics more personalized patient has resulted in lost referrals, volume leakage, and extended response times acquisition to post-visit engagement. Einstein’s predictive analytics experiences for patients. revolutionize healthcare and life sciences by fostering early disease • Patients expect 24/7 access to their health history through a variety of prevention, personalized treatment plans, and optimized operations channels. They want to be known and have prompted actions based on for improved patient experiences and health outcomes. their interactions and history, but Sunstone’s existing tech stack and legacy applications lack this ability. Learn more about Silverline.