Travel, Transport & Hospitality

EMEA ISV Industry Booklet Travel, Transport & Hospitality

Contents WELCOME TO THE EMEA ISV INDUSTRY 01. TTH ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 BOOKLET FOR TRAVEL, TRANSPORT 02. Horizontal ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–16 AND HOSPITALITY 03. Success ISVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17–20 93% of CIOs and IT Leaders say that in order to compete, they need improvements in customer experience and customer facing technology.* To achieve this, initiatives to 04. Get in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 improve system integration and security are considered vital. AppExchange applications speed up and ease integration as they are built on the same platform as the Salesforce Customer 360. This enables CIOs to break down silos and securely integrate data and systems to achieve a single 360 customer view and therefore drive seamless customer experiences. The AppExchange further aligns with CIO priorities by providing industry-specific applications that further enable digital transformation in their sector. The Coronavirus crisis has posed extreme challenges to the travel, transport, and hospitality industry, highlighting that sustained success in this industry relies on agility and resilience. As these companies start to recover, many are looking to build flexible digital solutions and capabilities to accelerate growth and position themselves for success in the new normal. The AppExchange has over 4400 solutions across industries and business processes. This booklet highlights the ISV solutions in travel, transport and hospitality that have the ability to execute in EMEA (Europe, Middle East and Africa). Baman Motivala AVP, ISV EMEA & APAC Salesforce 2 *Salesforce Research analysed survey responses from 100+ technology leaders worldwide

TTH ISV 360 Sales Success Service Partners Marketing Industries Einstein AI Commerce Trailblazers Apps & Reskilling TRUTH Employee Analytics Experience Integration EMEA ISV Industry Booklet – TTH 33

TTH Industry ISVs ISVs that have a strong, proven use case within a specific industry The ADARA Traveler Value Score for Salesforce application brings aggregated and Booker25 is native Salesforce application that allows scheduling of an unlimited scored traveler intelligence directly into the Salesforce Sales and Service Cloud in a amount of resources and reservations and integrates directly with existing CRM format that can be quickly and seamlessly ingested into current processes, creating data. Calendars include pre-packaged resources, staff and groups calendars, and immediate opportunities to increase customer relevance and value. customers can create their own calendars from any standard or custom object. Each calendar provides an instant overview of availability and occupancy, including the Find out more > information about any related data to that booking. Find out more > Amadeus is a technology innovator that connects the entire travel ecosystem at every stage of the journey. Amadeus offers the hospitality industry solutions for reservations, sales and catering, property management and operations, all focused on a better end-to-end experience for guests, employees, managers, owners Neurored is an award-winning supply chain management and logistics solution and partners. built 100% natively on the Salesforce Platform. Neurored provides comprehensive solutions for companies involved in global trade and logistics encompassing the Find out more > obtention and distribution of freight rates, supply chain planning and execution, and warehouse management. Find out more > EMEA ISV Industry Booklet – TTH 44

Revenova provides third-party logistics companies and shippers with in-house Sugati is an end-to-end solution natively designed on Salesforce.com for tour shipping departments — a native force.com multi-modal transportation management operators, travel agents and institutes that specialise in organising luxury and system (TMS) - Revenova TMS. It is a CRM-powered transportation management business trips or group holidays. Our clients use Sugati to handle enquiries, organise solution enabling seamless collaboration between customers, carriers and co- tours, create beautiful quotes, take online payments, produce invoices, manage workers regarding freight planning, pricing, tracking and billing. Today, thousands supplier & client relations effectively. of users around the globe use Revenova TMS on a daily basis for domestic and international shipments. Find out more > Find out more > Nearly 1,000 Salesforce customers use Zenkraft daily to track shipments, process returns and fulfil orders natively on the Salesforce platform. Without leaving SessionM is Mastercard’s loyalty and engagement platform, purpose-built to increase Salesforce, service reps can answer “Where is my order?” enquiries and process customer loyalty through delivering superior personalised experiences rooted in returns in seconds not minutes with 60+ global carriers. Zenkraft works across customer data. We deliver personalised, real-time engagement and loyalty at scale all clouds including B2B & B2C Commerce, Service, CPQ and every other by gathering first-party data about users’ behaviours and using our real-time rules Salesforce Cloud. engine to trigger personalised user engagement at the moments of impact. Find out more > Find out more > EMEA ISV Industry Booklet – TTH

Horizontal ISV 360 Sales Service Sales Success Service Partners Marketing Industries Einstein AI Commerce Employee Engagement Trailblazers Marketing & Reskilling TRUTH Apps Employee Analytics Experience Integration EMEA ISV Industry Booklet – TTH 66

Horizontal Industry ISVs ISVs that have a proven use case across multiple industries and business units Sales Conga helps Salesforce customers maximise their CRM investment. As the leader Dun & Bradstreet is the global leader in commercial data. We provide native data in digital document transformation, Conga transforms the documents, contracts, management capabilities to the Salesforce ecosystem which ensures that clients and processes that businesses use daily by leveraging the data within Salesforce. have confidence in the information held on their accounts, leads and contacts. Our Conga empowers companies to create, negotiate, execute, and manage one of their solutions are easy to deploy, prevent duplication and keep key information updated. most critical business assets: documents, so they focus on driving business and We enable more accurate reporting, increased sales productivity and greater revenue faster. user adoption. Find out more > Find out more > Automate and connect the entire agreement process with DocuSign. DocuSign Fonteva enables membership organisations to modernise their technology platform Agreement Cloud for Salesforce helps organisations connect and automate how they to navigate today’s fast-changing environment, better serve members, and achieve prepare, sign, act on, and manage agreements — all integrated with Salesforce. With current and future goals. Fonteva is a full enterprise software solution used by over DocuSign, organisations can do business faster with less risk, lower costs, and better 300 associations around the world to bring member communities together and drive experiences for customers, partners, and employees. data-informed decision making. Find out more > Find out more > EMEA ISV Industry Booklet – TTH 77

Recently recognised as a top 10 fastest growing technology company in Deloitte’s Showpad is the most complete and flexible sales enablement platform that Fast 50 Awards, Introhive helps organisations realise the full value of their marketing and sales rely on to prepare sellers, engage buyers and optimise relationships and under-utilised data. By ensuring adoption at all levels of Salesforce performance with insights. With single user experience, our solution makes it easy implementation, Introhive ensures users fully embrace CRM and keeps data clean to discover and share the right content, deliver training and coaching, and maximise and accurate, thus increasing ROI and pipeline growth. seller productivity. Find out more > Find out more > 700+ customers use Seismic’s leading sales enablement solution to empower sales and marketing teams to enhance buyer experience, delivering the right content SmartCOMM™ for Salesforce is the industry-leading enterprise document to the right person at the right time. Companies like Schroders, T-Mobile and generation platform specifically designed to meet today’s complex customer needs. Philips experience higher close rates and increased selling time through delivering SmartCOMM helps enterprises deliver personalised, interactive communications personalised content at scale. via customers’ preferred channels. Designed for the business user, SmartCOMM simplifies and standardises communications processes leading to improved internal Find out more > efficiency, increased ROI and improved customer experience. Find out more > EMEA ISV Industry Booklet – TTH

SMS-Magic are leaders in conversational messaging for service providers (health, Xactly is leading the way in sales performance management delivering planning, education, staffing, finance etc.), helping them generate more leads (bulk sends), execution, and optimisation to ambitious and complex sales organisations. We help qualify more leads and service more customers (automate communication) on sales orgs change and adapt to optimal sales capacity, territories, comp plans, and messaging channels like SMS, Whatsapp and Facebook Messenger among others. payment structures. Sales representatives get visibility, managers find clarity, and all Find out more > leaders across finance, accounting, and your go-to-market org see a return. Find out more > Upland Altify helps revenue teams connect to customer’s goals, buying processes and desired outcomes. Our Customer Revenue Optimisation (CRO) applications, 100% Salesforce native, help align the revenue teams to generate value and grow revenue. Altify applications provide the strategy, methodology, and technology to ensure you win opportunities that matter, grow revenue in key accounts and build repeatable winning sales processes. Find out more > EMEA ISV Industry Booklet – TTH 99

Service Every company runs projects, for research and development marketing, customer The Medallia Experience Cloud is a customer experience platform, which brings onboarding, customer success, IT and much more. Cloud Coach is the only together the best capabilities for collecting voice-of-customer feedback and signals, enterprise class project management solution built on Salesforce. Cloud Coach analysing the results and bringing insights to employees for customer-centric action. supports both waterfall and agile project methodologies so there is no business we With the Medallia Sales & Service Experience integration application, this outside-in can’t help provide value to! view of the customer can be unified with Salesforce data to ensure that employees are aligned with customers, drive higher customer loyalty, and improve Find out more > business outcomes. Find out more > Coveo enables enterprises to thrive in the experience age, through delivering unique experiences that are relevant, unified, and valuable. The Coveo Experience Intelligence Platform uses AI, intelligent search and recommendation technologies Natterbox delivers global cloud telephony, 100% embedded in Salesforce. to personalise millions of digital experiences. Coveo delivers solutions for commerce Natterbox empowers businesses to use live CRM data to deliver personalised phone and service built on the coveo experience intelligence platform for enterprises in high journeys, with high call quality, around the globe. Natterbox enables you to increase tech, manufacturing and financial services. efficiency, improve productivity and enhance the customer experience. Natterbox Find out more > Freedom offers a transformative interface with the ability to work wherever you want, from any device you want. Find out more > EMEA ISV Industry Booklet – TTH 1010

Complete the true 360° view of your customers by connecting, managing, and Vonage Contact Centre for Salesforce is the 100% native global business cloud analysing customer reviews and questions with nearly 50 integrations including: telephony system for the world’s leading CRM platform. The highest rated voice Amazon, Google My Business, Google Play Store, Apple App Store, Ocado, Trustpilot, solution (5* over 736 reviews) on the AppExchange, it enables personalised client Bazaarvoice, PowerReviews and Yotpo. Reputation Studio aggregates reviews into a relationships at enterprise scale, super-charges agent productivity from white glove to single dashboard, enabling direct engagement and unlocking AI-powered high volume support, and provides artificial conversation intelligence (AI) to enhance customer insights. every touch point on every interaction. Find out more > Find out more > Live video support with AR and AI for customers, technicians, and providers. Escalate any conversation to a video call, so your team sees what your customer, technician, or patient sees. Remotely diagnose and guide to fast problem resolution. SightCall customers cross many industries including manufacturing, telco, insurance and utilities. Find out more > EMEA ISV Industry Booklet – TTH

Marketing CoreMedia Content Cloud. Be Iconic. Leverage powerful, easy omnichannel content Phrasee empowers brands with the most advanced AI-powered copywriting creation, digital asset management and multi-experience orchestration by integrating technology on the planet. By generating human-sounding language that’s always CoreMedia Content Cloud DXP with Salesforce B2C Commerce, B2B Commerce, and in a brand’s voice, Phrasee boosts marketing performance and revenue. Phrasee’s Marketing Cloud. Move at the speed of culture and create iconic experiences across integration with Salesforce Marketing Cloud enables marketers to seamlessly channels and devices. implement AI-powered copywriting without leaving Salesforce. Find out more > Find out more > Movable Ink powered campaigns auto-generate 1:1 personalised content at scale, The Sitecore and Salesforce partnership brings together Sitecore’s leadership in live at the moment of engagement. Marketers can leverage first and third-party content and digital experience management and Salesforce’s leading capabilities in data sources to power these campaigns across email, web, and mobile, based on segmentation and campaign management. The partnership is centered around two the creative and brand standards previously defined. This ensures every customer important tenets of unified data and faster time to market. The by-product results communication contains relevant, personalised, and accurate content that compels in the ability to truly personalise, optimise, and speak to customers at a 1:1 level users to act. through content, campaigns, and customer relationships. Find out more > Find out more > EMEA ISV Industry Booklet – TTH 1212

Vudoo enables you to create interactive experiences for viewers of your video content. Personalised interactions drive engagement, uncovering insights that enhance the use of Salesforce Marketing Cloud, and generate business outcomes. The platforms can be used across almost any industry, with use cases including marketing, lead generation, commerce, recruitment and training. Find out more > Wunderkind, formerly BounceX, is an expert at helping eComm leaders win customers by creating true 1:1 experiences for currently anonymous traffic across devices. With Salesforce, customers are scaling list growth +4-6x through best in class email capture strategy, and matching site visitors to CRM, increasing abandonment email revenue +6x. Find out more > EMEA ISV Industry Booklet – TTH

Employee Engagement Bullhorn for Salesforce is a comprehensive recruitment application built on the force. m | ployee is a solution for the staffing and professional service industry on the com platform supporting the sales, recruiting, and operational processes within staffing Salesforce platform. You can implement m|ployee as a stand-alone solution or as an agencies. Used by some of the largest agencies in the world, Bullhorn for Salesforce add-on to one of the Salesforce Clouds. Manage candidates, time, contracts, finance accelerates the adoption and usage of the core Salesforce services including Sales and talent all in one place. One single point of truth and 100% control of time and Cloud, Marketing Cloud, and others. resources. Your flows, your processes, your business. Find out more > Find out more > HR2day is the HR and payroll cloud solution for today and tomorrow. The vision is Sage People provides an end-to-end HR solution on the Salesforce platform. Sage to help organisations optimise their HR and payroll processes by using HR2days — a Intacct is the world’s largest global pure-play financial management provider, with 100% native Salesforce cloud application. HR2day is available for the Dutch market excellent integration into Salesforce. Both products have 5-star AppExchange and focuses on 250+ employee organisations. The functional scope covers HR reviews. Sage Intacct and People help finance and HR professionals manage administration, self service, talent management, payroll, leave, sickleave, expenses insights to help their organisations analyse, strategise, and anticipate. They integrate and HR analytics. processes and procedures, delivering strong ROI Find out more > Find out more > EMEA ISV Industry Booklet – TTH 1414

SalesTrip is an expense management and travel booking system on Salesforce. Do HR, talent, engagement, performance, people analytics, and payroll are high on the your employees waste time switching between Salesforce, travel booking sites and business agenda and, for Salesforce customers, XCD offers the only single solution. With your expense system just to visit customers? SalesTrip combines this. As a business, three-quarters of UK organisations predicted to increase their HR tech budget this year, does it take days to reconcile these employee travel costs against specific customers, the market potential is huge. So if they say HR, payroll or people software, think XCD. projects and sales opportunities? SalesTrip automates this. Better manage and justify expense spend with SalesTrip. Find out more > Find out more > Sirenum powers the world’s dynamic workforce. The world’s leading employers transform their business operations by relying on Sirenum to streamline the management of their hourly workers. Our cloud-based software enables management to save valuable time in scheduling shifts, managing compliance, monitoring staff, and processing payroll, while increasing gross profit for temporary staffing agencies struggling with the evolving demands of the rapidly emerging dynamic workforce. Find out more > EMEA ISV Industry Booklet – TTH 15

Success ISV 360 Backup Usage and Adoption Sales Success Service Partners Marketing Industries Einstein AI Commerce Security DevOps Trailblazers T Apps & Reskilling RUTH Employee Analytics Experience Integration EMEA ISV Industry Booklet – TTH 16

Success ISVs ISVs that enhance Salesforce, speed up deployments, reduce risk, and increase usage and adoption backup DevopS For large organisations that leverage Salesforce as a mission-critical application, AutoRABIT is designed around the industry’s only CI/CD (Continuous Integration/ Odaseva delivers enterprise-class data governance, providing data protection Continuous Delivery) server designed for Salesforce metadata and data. It delivers an (backup, ultra-high availability, governor limits AI), data privacy (GDPR, CCPA) and integrated suite of tools including version control, deployment automation, sandbox data ops (Salesforce DX Extensions). Odaseva’s data governance platform is trusted management, data migration and test automation that optimises processes and by 10+ Million Salesforce Enterprise users from industry-leading companies such as automates activities at each stage of the DevOps lifecycle – simplifying deployment Schneider Electric, Heineken and Robert Half. on the Salesforce platform from development to production. Find out more > Find out more > OwnBackup believes no company operating in the cloud should ever lose data. With Copado is the #1 native devops platform for Salesforce. We enable faster, error- the Salesforce Data Recovery Service being retired, companies running Salesforce free digital cloud deployments and upgrades with continuous integration and need to protect against accidental data loss & corruption from human, technical deployment technologies, all via an enterprise-class developer platform that is 100% or operational errors. 2,000 customers across most segments and industries trust native, fully integrated with Salesforce DX and Salesforce Clouds. The DevOps world OwnBackup’s decades long expertise for automated backup and recovery, sandbox is changing at the speed of light, make sure you keep up with Copado. seeding, archiving and compliance. Find out more > Find out more > EMEA ISV Industry Booklet – TTH 17

DevopS SECURITY Panaya’s ForeSight helps you foresee the impact & risk of any change you plan to F-Secure empowers organisations to take full advantage of Salesforce’s rich make, before going live in production. You can run an impact analysis in real time, collaboration capabilities. We do this by protecting companies who collaborate and based on the dependencies of the components in your Salesforce Org, including: share content with partners and customers. Unlike traditional endpoint protection apex classes, process builders, fields and more. Imagine your next deployment with products, our solution scans in real-time for malware, computer viruses and harmful confidence, minus the risk. That’s ForeSight. web content in documents uploaded/downloaded from Salesforce. This allows organisations to stay compliant and safe. Find out more > Find out more > Trusted by over 8,500 facilities in highly-regulated industries, FairWarning delivers the standard for visibility into Salesforce user activity. With FairWarning for Salesforce, you can interpret user behaviors in real-time, speed investigations with workflow automation and predict risk with artificial intelligence. Visualise insider threats with FairWarning to foster a culture of compliance and trust across your employees, partners and customers. Find out more > EMEA ISV Industry Booklet – TTH 18

Usage and Adoption Improved Apps is the only native digital enablement tool for Salesforce. It helps improve user productivity and knowledge by engaging employees, customers and partners in their preferred way. Now, all the training, learning and knowledge absorption can be done in-situ, at the user’s point of need, on any device. A typical customer will see a return on investment within three months. Find out more > InsideBoard is the #1 AI platform for organisational change management on the AppExchange, dedicated to encouraging user adoption, team performance and business transformation. With more than 120,000 users, InsideBoard offers a powerful suite of engagement levers in one unified platform enabling employees to be the driver of their own change and helping companies to reach long-term success on their transformations. Find out more > EMEA ISV Industry Booklet – TTH 1919

Enjoyed reading about these travel, transport and hospitality apps? Want to find out more? AppExchange is the leading enterprise cloud marketplace with over 4,400 ready-to-install For more information on AppExchange solutions and over 1,800 consultants to extend Salesforce in any department and industry. It’s a solutions, drop us a line or get in touch proven ecosystem with 8M+ installs and more than 90,000 customer reviews to help you find the with your Salesforce Account Executive best match for your business. The apps featured in these booklets have been selected based on their strong use cases in the selected industries, and an EMEA presence with in-region support for our customers. EMEA ISV Industry Booklet – TTH 202020

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