How Customers Use Enterprise Cloud Marketplaces To Respond to New Business Conditions | 7 spglobal.com Respondents report several benefits from using enterprise cloud marketplaces, including improved operations (54%), fewer wasted resources (43%) and better management decision- making (63%). These benefits are likely due to the ease of finding and implementing industry- specific solutions offered by these marketplaces, in addition to reducing the cost and delivery time of custom development. Furthermore, by leveraging the marketplace’s solutions, organizations can respond to new business conditions in a timely manner by gaining immediate access to industry best practices. Figure 5: Number of apps installed Q. How many apps do you/did you have installed from the AppExchange? Base: All respondents (n=400); digitally driven (n=102); digitally delayed (n=151). Source: S&P Global Market Intelligence and Salesforce custom survey, November 2022. 3% 0% 3% 4% 5% 2% 3% 6% 1% 10% 9% 2% 6% 7% 57% 50% 63% 51% 52% 50% 60% 28% 32% 24% 29% 31% 33% 25% 7% 17% 1% 7% 10% 10% 5% Total Digitally driven Digitally delayed Financial services Healthcare & life sciences Manufacturing Retail/commerce Unknown 1 2 – 4 5 – 9 10+