Insurance ISVs ISVs that have a strong, proven use case for the industry Is your document generation smart? SmartCOMM is used by leading insurers to Complaints Pro is a cost-effective ASIC RG-271 compliant solution that helps you create professional quotes, policies, claims and other documents. Support multiple handle every customer complaint timely and efficiently, then aggregates customer brands, agencies/offices, languages, and legal terms. Embed enclosures, utilize insights empowering you to improve your products and processes. With Complaints custom fonts, and incorporate charts, tables, and images – all while enabling Pro you will be compliant with the General Insurance Code of Practice, optimize omnichannel communications through one or a few templates. your complaint lodgement for closed-on-first-contact and lodged-as-open, track and report complaints by departments, coverholders and managing agents, and much Learn More > more. Complaints Pro integrates with policy and claims systems. Learn More > Insurance companies work to protect individuals, families and organizations of all sizes. They need tools to transfer data into documents and monitor claims and payments. Conga’s revenue lifecycle solutions automate manual processes that tax Medallia Experience Cloud (MEC) is the leading experience management platform the team’s time and resources, which could be better spent in high-value areas, like for insurance firms. MEC captures customer feedback, uses AI to analyze the data, building customer relationships. and together with Salesforce, enables employees to take action to improve customer experiences at scale and in real time. MEC delivers measurable loyalty benefits Learn More > including higher customer retention, customer acquisition and wallet share, whilst lowering cost-to-serve. Learn More > APAC ISV Industry Booklet — Insurance 4