Order Terms & Conditions Your Contract Term contains the terms of your customer order in accordance with your Partner Agreement. It also includes your Partner Product Catalog, which is made up of the SKUs you can place orders against and other relevant information such as pricing and product special terms. By selecting your Contract Term, you will help us identify the specifics of your Salesforce agreement as well as your related product SKUs without the need to manually enter that detail into each order. If you only have one Contract Term, your order will default to those terms. Partners have the ability to recall COA orders shortly after the original submission to remove it from the processing queue. Simply click on “Recall” for the appropriate APPY TIP order within the Service Orders tab of the COA. 1. 2. 3. 4. 5. 6. 7. 15